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Cannot Update or Add plugins

incremental — Thu, 20 Jun 2024 17:08:34 +0000

I have a wordpress site hosted by Ontraport. The website has worked for several years until this week, when the site no longer allows for updating existing plugins or adding new plugins. When I attempt either plugin operation through the WP dashboard, I am presented with the following error:

“Update failed: The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ‘/tmp/plugin-name.tmp'”

My understanding is that the error message indicates a full or missing temporary folder. To test this, I created a php script that indicates there are only 20kb available in the /tmp folder, which is the folder indicated in the WP error message.

Ontraport does not provide shell, cpanel, file manager, or ftp access to the wordpress installation. I had been using WP File Manager for management of the server’s files, but that plugin has stopped working at the same time that this /tmp issue has occurred with the plugins. I believe that the WP File Manager issue is the same as the plugin update issue.

Ontraport has indicated that I should reach out to WordPress for support on this issue.

Can someone assist me with this resolving this error message in order to update/install plugins?

PDF not being attached when using symlink

daoac — Fri, 24 May 2024 10:02:03 +0000

Hi,

I have changed the file structure of a multisite that makes use of this plugin. But it seems like it does not work when the uploads directory is a symlink even though I have defined the WPCF7_UPLOADS_TMP_DIR to a custom tmp directory (outside of the uploads folder).

File structure is as followed:

wp-content
- uploads (this is a symlink to a directory outside of the WordPress core files)
- tmp (define('WPCF7_UPLOADS_TMP_DIR', WP_CONTENT_DIR . '/tmp/wpcf7_uploads');)

When changing the uploads directory to a static directory it works fine, soooo…. any idea why it does not work when the uploads is a symlink?

Note: cf7 file upload field works fine even when the uploads directory is a symlink.

Problem installing Wordfence CLI

tecn — Thu, 21 Sep 2023 08:15:37 +0000

Hello,

We are trying to install Wordfence CLI. We have followed all the steps from https://github.com/wordfence/wordfence-cli/blob/main/docs/Installation.md for the binaries installation and when we try to verify the binaries we get the next error:

./worfence: error while loading shared libraries: libz.so.1: failed to map segment from shared object: Operation not permitted

We have researched and it seems that the problem is that it is necessary to have the /tmp directory as noexec.

Is that correct? If so, is there any way to change that? We want to have the wordfence CLI installed, but the hosting does not allow to have /tmp directory as noexec.

Thank you.

Delete tmp file, folders unknown

oriver — Sun, 14 May 2023 17:57:35 +0000

Hi,

My tmp file is over 22MB so I was thinking of deleting. But it has folders I’ve never heard of and with further folders inside:

Analog – folder
awstats – folder
cpbandwidth – folder
pma_template_compiles – folder
webalizer – folder
webalizerftp – folder
RCMTEMPthumb… – file
sess_… – file

Can’t find anything on pma_template_compiles, does anyone know anything about it?

Are these folders & files okay to be directly deleted? Is there a way to download an entire folder in file manager? (I know you can with files, but can’t find anything for folders).

is not within the allowed path(s): (/www/wwwroot/mydomain/:/tmp/)

esales2000 — Sun, 26 Mar 2023 14:19:45 +0000

Hello
I`m getting an error resource:
wp-content/plugins/wp-asset-clean-up-pro/vendor/matthiasmullie/minify/src/Minify.php:457

The error is :
?is not within the allowed path(s): (/www/wwwroot/mydomain/:/tmp/)

My php.ini open_basedir is:
;open_basedir = none

I`m using Aapanel with Apache and Php 7.4

Thousand of .tmp files generated by Wordfence

giofabris — Wed, 31 Aug 2022 09:43:43 +0000

Hello! I just find out hundreds of .tmp Wordfence files in a folder of my hosting, and this folder is accessible only via SSH connection to the account. It’s more than 1.5 GB per website, and it’s starting to create storage issues.

I have a few questions:
– What are those files about? And is it safe to delete them to save some space?
– How can I stop Wordfence from generating these files?

Thank you so much.
Giovanni

Wordfence notification error (wordfenceclass.php)

romonoutic — Wed, 22 Dec 2021 11:22:35 +0000

Hello,
Thanks a lot for your plugin.
I installed a plugin that will send me notifications for any error of my site and I’m constantly (3 or 4 by day) receiving the following notification below and it’s apparently related to your plugin:

Error notification
For site https://www.mysite.com
Error Level: E_WARNING
Message: unlink(/home/customer/www/mysite.com/public_html/wp-content/wflogs/template.0954043001640167329.tmp): No such file or directory
File: /home/customer/www/mysite.com/public_html/wp-content/plugins/wordfence/lib/wordfenceClass.php
Line: 2178
Request: /product-tag/wrapped/?products-per-page=24
Referrer:

How can I solve this?
If you need to check the real url of my site please write me to: [email protected]

Thank you for your help
Regards,

“Your TMP folder is bad.” What does it mean?

cutu234 — Wed, 03 Nov 2021 06:28:13 +0000

I get the warning “Your TMP folder is bad.” What exactly does it mean? I can’t find any useful information about this. The folder is set to 755. Seems to be fine to me.

Importer temp files

Kimball31 — Fri, 06 Sep 2019 13:39:43 +0000

I have tons of empty phrets* files in my /tmp/ folder. I’ll list a few filenames below as an example. From the files timestamp I assume these are from the property importer:

phrets00IOiN
phrets04NXf3
phrets05l8S7
phrets06JDsp

Shouldn’t the importer remove them when the run finished?

seems to be leaving temporary files behind

Robert Trevellyan — Thu, 11 Jul 2019 16:56:28 +0000

Can you verify whether the plugin properly removes any temporary files it creates? I ask because I’m running into problems with /tmp filling up on the only site where this plugin is installed. This leads to image upload failures, and ultimately to other problems such as failed plugin updates, which all seem to trace back to /tmp being full. Almost every file in /tmp has a name of the form phpXXXXXX.jpg, where everything between the leading “php” and the “.jpg” extension seems to be a random string.