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AutomateWoo: Send update notification to customers who purchase digital products

woollywormead — Sat, 08 Feb 2025 09:44:20 +0000

I originally posted about this 9 months ago, and purchased AutomateWoo on the advice given. Since then I’ve received inadequate support via email, that’s sent me round in circles and achieved very little but frustration, and still haven’t yet been able to set up a workflow that does what I need it to do.

original post, that was closed:
https://www.ads-software.com/support/topic/send-update-notification-to-customers-who-purchase-digital-products/

Example of what I need to do:
e.g. I have a digital product, a technical document, that has been purchased by hundreds of customers. The file needs updating due to an error, or additional information being added.

Once I’ve added the new file to the product, I need to send a notification to all customers at the same time to let them know that their product has been updated and provide a link to the latest file.

I have some 300 digital products available in my store, updating them is one of the biggest automated tasks I’ll ever need to do. I don’t get a lot of errata, but I do have a lot of customers and with as many products as I have, that’s a lot of time spent manually updating orders.

So where do I start?

What trigger do I use to start this workflow? There isn’t one for “digital product updated”, which is pretty strange.

With the support I’ve received so far I feel like I’ve wasted my money on AutomateWoo, yet the other plug-ins I could find are no longer being supported.

I can’t keep manually adding a note to customer on each order, one by one, every time a file gets updated! I am honestly bewildered by the lack of support for digital goods.

Variations not saving, Virtual tick box won’t stay checked

Monica Haught — Mon, 16 Dec 2024 20:06:42 +0000

On or around Monday 12/9 when adding new products, the save button on the attributes and variations tabs stopped working. On the attributes tab, It would revert “Visible on the product page” back to checked after clicking save. But if I skipped using the save button and just clicked on update – it would save them.

Now however, when trying to set a variable product to virtual, it will not save using the update button, or the save changes on the variations tab. And it reverts all the attributes back to checked for “Visible on the product page”.

Order has Processing Status rather than Completed

plindgreen21 — Tue, 10 Dec 2024 20:06:38 +0000

Orders get Processing Status rather than Completed even though Downloadable and Virtual and checked in the Product. Thought Completed was default behavior when Downloadable and Virtual checked for product details? Can I force Completed somehow, or does that require purchasing the ‘WooCommerce Order Status Control’ plugin even though Im trying to achieve default behavior?

WooCommerce keeps automatically completing order

delilahwaan — Sun, 17 Nov 2024 04:05:58 +0000

I want to offer a bundle of a physical product and a downloadable product. The downloadable product has a specified release date which is going to be a month before the physical product becomes available.

I am using the WPC Composite Products for WooCommerce plugin to manage the bundle, as it allows me to do bundle discounts.

The downloadable product is set to downloadable only (i.e. virtual product is off).

I’ve run into a couple of things in my testing.

Firstly, even though only products marked as BOTH virtual and downloadable should be auto-completing orders, WooCommerce seems to be skipping to autocompleting every order with a downloadable OR only virtual product in it. This continues to be the case even if I have the “Grant access to downloadable products after payment” option deselected in the “Access restriction” settings.

Secondly, I’d like to be able to send the downloadable product and allow download from a specific date. As I understand, you can only send the links once you mark the order as complete. But if I have different available dates for the physical product, I don’t want to mark the entire order as complete, until the physical product is also shipped. I think I can get around this by selecting the “Grant access to downloadable products after payment” option for new orders that come in after the digital product is available but before the physical product is available, is this correct?

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.4.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.2
Log Directory Writable: ❌ To allow logging
make /home/public/wp-content/uploads/wc-logs/ writable.

WP Version: 6.7
WP Multisite: –
WP Memory Limit: ❌ 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.1.30-nfsn2
PHP Post Max Size: 10 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 8.7.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.3.29-MariaDB-1:10.3.29+maria~xenial
Max Upload Size: 10 MB
Default Timezone is UTC: ✔
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SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 180
custom_css: 2
feedback: 3
nav_menu_item: 2
oembed_cache: 4
page: 24
post: 34
product: 17
protected_areas: 1
revision: 896
shop_coupon: 5
shop_order: 30
wp_block: 1
wp_global_styles: 2
wp_navigation: 2
wp_template: 17
wp_template_part: 8
wpcode: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (15) ###

Allow ePUB and MOBI formats upload: by eKnizky.sk – 1.0
Passster: by Patrick Posner – 4.2.7
CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.7
Editor Plus: by Munir Kamal – 2.10.0
Gutenberg: by Gutenberg Team – 19.6.2
MailerLite - Signup forms (official): by MailerLite – 1.7.13
PixelYourSite: by PixelYourSite – 10.0.0
Product Pre-Orders for Woocommerce: by VillaTheme – 1.2.5
Advanced Shipment Tracking for WooCommerce: by zorem – 3.7.1
MailerLite - WooCommerce integration: by MailerLite – 2.1.25
WooCommerce Order Test - WP Fix It: by WP Fix It – 3.4
WooCommerce Product Dependencies: by WooCommerce – 2.0.1
WooCommerce Square: by WooCommerce – 4.8.3
WooCommerce: by Automattic – 9.4.1
WPC Composite Products for WooCommerce: by WPClever – 7.3.8

### Inactive Plugins (4) ###

Google Analytics for WooCommerce: by WooCommerce – 2.1.8
Jetpack: by Automattic – 14.0
Site Kit by Google: by Google – 1.139.0
WPCode Lite: by WPCode – 2.2.3.1

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
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rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 0 B

### WC Pages ###

Shop base: #477 - /shop/
Cart: #478 - /cart/ -  Contains the woocommerce/cart block
Checkout: #479 - /checkout/ -  Contains the woocommerce/checkout block
My account: #480 - /my-account/
Terms and conditions: #481 - /refund_returns/

### Theme ###

Name: Livro
Version: 1.0.25
Author URL: https://automattic.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ❌ Not declared

### Templates ###

Overrides: /home/public/wp-content/plugins/woocommerce/templates/block-notices/error.php
/home/public/wp-content/plugins/woocommerce/templates/block-notices/notice.php
/home/public/wp-content/plugins/woocommerce/templates/block-notices/success.php


### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
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printful
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subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
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use-wp-horizon

Daily Cron: ✔ Next scheduled: 2024-11-17 07:01:03 +10:00
Options: ✔
Notes: 143
Onboarding: completed

### Action Scheduler ###

Complete: 3,052
Oldest: 2024-10-17 03:49:51 +0000
Newest: 2024-11-17 03:36:15 +0000

Failed: 27
Oldest: 2023-02-15 17:06:20 +0000
Newest: 2024-06-10 22:00:16 +0000

Pending: 4
Oldest: 2024-11-17 04:06:01 +0000
Newest: 2024-11-21 04:29:49 +0000


### Status report information ###

Generated at: 2024-11-17 13:47:10 +10:00

Dá pra usar em lojas que alugam bens?

Ricardo Martins — Tue, 24 Sep 2024 23:12:30 +0000

Pergunta via YouTube:

Você terial algo no mesmo conceito no contexto de aluguel de coisa?

The best plugin to get started with the metaverse

kageyamak — Thu, 18 Jul 2024 04:22:03 +0000

I’ve always been interested in the metaverse, and this plugin made it easy to do so.
All I had to do was select an image and the metaverse was created. It was a great experience.
I’m looking forward to seeing what the Pro version will be like in the future.

Grant access to downloadable products BEFORE payment

aequinokte — Tue, 25 Jun 2024 08:32:52 +0000

Hello everyone

A customer wants us to enable access to downloads as soon as the order goes “on-hold” since all of the downloads are free. Usually if the order only contains free products the download links are available instantly. Whereas if there’s even a single product that costs let’s say 1$ – you’ll have to wait for the links until someone sets the order status to “processing”.

Is there a way to get around this? Even if it means simply automatically setting every order to “processing”/”complete”?

I have rather good knowledge in PHP and the WordPress environment – yet have to get used to how WooCommerce handles certain things.

Thank you very much for your help in advance! If I need to specify anything more – let me know!

Variable produict configuration missing product rtpe options

ksumwalt — Tue, 28 May 2024 03:58:26 +0000

My variable product is missing the ability to mark a Variation Enabled/Virtual/Downloadable/Manage Stock. I can find the HTML code for it, but do not see the options. All my variations should be Virtual but one is not as it has shipping weight/size while the others do not. I also want to manage inventory for each variation.

Sorry, I am not able to post an image and am fighting the Blocks. I hate the block editor. It is so difficult…

Send update notification to customers who purchase digital products

woollywormead — Mon, 15 Apr 2024 08:29:09 +0000

My business sells solely digital eBooks and workshops, and we’re building a fairly large site, migrating from my old SS site and moving everything from Teachable etc.

I have quite a large volume of customers and sales, and am looking for an easy or streamlined way to notify customers when a product has been updated, so they can download the latest version. I know there were a couple of plug-ins available that did this but:

https://www.ads-software.com/plugins/ns-sending-update-email/
this one no longer seems supported, and it looks like it CC’s every customer instead iof BCing them all (i.e. everyone is exposed to everyone’s email address, which is no good)

https://www.ads-software.com/plugins/notify-email-customers-product-update/
and this one has been discontinued.

Are there any other plug-ins available that I’ve not found? It seems weird in this day and age with so many digital sellers that there isn’t something available to send update notifications to customers.

Or is there a way to notify customers of updates using existing tools in Woo?

Thanks in advance!

Remove download section from single order page

bluelee22 — Tue, 02 Apr 2024 10:22:19 +0000

Hi,

I’m trying to remove the woocommerce-order-downloads meta box from the order single page, but it’s not working.

To remove download box, I’m using this code :

add_action( 'add_meta_boxes', 'test_remove_downloads_meta_box', 999 );

function test_remove_downloads_meta_box(){
	remove_meta_box( 'woocommerce-order-downloads', 'shop_order', 'normal' );
}

I just also want to specify, that it could be better if you could include a setting that can help us deactivate downloads and virtual product for our store, because even if we choose not to use them on the store guide, they are still active. That would be nice, otherwise, we use a bunch of functions to achieve this purpose which slows down website.

Thanks again.