I just experienced a previously unresolved issue. Referencing the original topic that was closed for inactivity (my own fault for not following up):
https://www.ads-software.com/support/topic/error-deleting-unable-to-find-matching-item-in-database/#post-16571129
“One of my rating forms is having an issue. Attempting to delete the ratings from the form or delete the entire rating form shows the following error message:
“Error deleting: Unable to find matching item in database.”
Other rating forms seem to have no issues. How can I fix this error?”
Original reply from Josie Stauffer (@joanne123):
“That exact error message would seem to imply that an “item” (ie an uploaded image file) that was expected to be there was not found. Did you delete items that had attached ratings? That should not normally have been allowed to happen without the rating itself being deleted.
Are you able to delete individual ratings, or do all the ratings in the form produce the same error?
Do you find anything in your error log file that might be relevant?”
In the current instance, I did delete the images from the corresponding Web Form before updating the Rating Form. Working in this order does seem to break the Rating Form. I cannot delete the ratings from the last time the form was used. Is there any other way to remove the ratings from the form in this instance?
]]>Although Bitform is still developing some of the more advanced functionality that the majors have the point is that the are developing it… rapidly … very rapidly!
The dev/support team are super responsive to client feedback and actively out front helping people with questions and queries and importantly solving problems people have. Mind you almost all of the problems I have seen have been user error and when it wasn’t they were quick to address it and bring out an update.
It has a bunch of conditional logic built in already and integration does not simply rely on middleware like Zapier et al. The middleware option is there as well (four of them from what I recall) but it integrates natively with a whole bunch of stuff straight out of the box.
This plugin is going places and you will want to get it before the pricing goes to the same stratosphere as the more established players. Because it will. Because it deserves it and the team deserves the reward.
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Waiting your reply.
Regards,
Darren
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Many Thanks
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