вечная тема “Ожидает оплаты”

  • olegus25

    (@olegus25)


    3 weeks ago

    the basic payment function does not work: after the bank’s module makes the payment (and the payment goes through – everything is OK), the status in woocommerce orders remains “Awaiting payment” until you switch it manually. I can send you a log with the system status. Who will help? Thank you very much!
    plugin version 9.6.1

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @olegus25,

    Yes, please go ahead and share the system status report using https://pastebin.com. Additionally, check the log tab for any fatal error logs or errors related to your payment plugin and share those as well. Finally, please provide the order note for one of the affected orders.

    Thread Starter olegus25

    (@olegus25)

    I installed another module (from another bank) – the problem was solved, everything is working. Apparently, it was the module itself.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello olegus25,

    Thank you for your reply.

    I am glad to know that you have resolved the issue.

    Please don’t hesitate to contact us again if you have more questions or concerns.
    We are here to help ??

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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