Полное разочарование

Hi rexxx689,
Thank you for your feedback, but the most of them are far from reality. Please find my answers below:

Первое что меня насторожило на форуме поддержки это то что сообщения не ожидают модерацию… Такая цензура намфоруме поддержки наводит на мысли…

This is not correct. If a new topic or post is suspected as spam it becomes unapproved. And in any case, what does this mean? Want exactly you want to say here?

Через несколько дней они оба перестают работать и требуют ввести лицензионный ключ!

This is also incorrect. It seems you’ve activated licenses on more than 3 domains. You’re not our first customer. This is the second year we successfully control licenses and we’ve never got such issue. You just need to contact us via email or on our support forum. We’ll check and reset your key activation number.

Найти ключ оказалось не так просто, в личном кабинете данных о ключе оствуют. Чудом нашла их в почте в письме подтаерждерия.

You also can find the license keys in My Account page. Here is an example:

We understand that you may be not good in English and could not keep close contact with our support, the English is not important and we’re ready to support on all languages using google translate, we also are not native speakers so we understand this aspect. Please feel free to contact us if you got any problem. We’re waiting for you messages.

• This reply was modified 7 years, 5 months ago by gVectors Team.
• This reply was modified 7 years, 5 months ago by gVectors Team.

минимум 2 письма и одна контактах форма была адресована в поддержку форума, за последние нескольео дней. В ответ тишина.

We just checked all support emails received during last three weeks, all were responded. Could you please leave some note about your email or send it again. It seems your emails have not been delivered. You also can use our support forum and send personal messages to support team members.

P.S. Our support is very responsible. You can read feedbacks and see that all our customers and plugin users are more than stultified. Your case is just an exception based on email delivery and language issues. Please let us know if you have any problem. You’ve not mentioned issues related to forum and addon functionality. All was related to addon activation key. I don’t think the review is informative and it has direct relation t wpForo plugin functions and features. Please contact us or leave some note about problems.

• This reply was modified 7 years, 5 months ago by gVectors Team.

Yes you are right, this is was my fault. I don’t see email from payment system about cancellation. But very interesting payment system, accept payment, after cancel… This is first time when my payment was cancelled.

I can’t understand what I must do…
Repurchase again I can’t because addons was purchased.
I must add new license key, but I don’t know how I can buy him.
I was send email in 2checkout 5 hours ago, waiting answer.
Also was writing in support forum, waiting answer

P.S
I like forum and addons, I was tell about it. But I can’t use addons… I have trouble because I can’t purshare addons… thanks. I hope I was found solution.

Thank you very much for re-reviewing this.
All your payments were canceled by 2CO. 2CO payment system check the payment details and may cancel it in a few hours or even in a day. Then they do full refund automatically. There are some countries they don’t accept payment, as far as I know Ukraine, Iran and so on… I’m really sorry but I don’t know why. If you’re not from these countries then this may be billing data issue. You should contact them for more information.
Once the payment is canceled all addon activation keys are being deactivated and you’re getting activation error. This was the reason of your problem.
In any case if you have some friend in other countries you can send funds them and ask to purchase addons for you. Or you should wait for 2CO reply.

Ещё раз повторюсь форум отличный! Жалко нет русскоговорящей поддержки). Цены бы не было).

This is already in our plans. We’re starting Russian support community next month. I’ll update this topic.

• This reply was modified 7 years, 5 months ago by gVectors Team.