Слайдер показывает одно фото!

Hi @senatmedia. Thanks for using MetaSlider.

Sorry, this is not much information. Can you be more specific about the problem you’re seeing, please? We do have a troubleshooting guide here: https://www.metaslider.com/docs/troubleshooting/

Hi and thanks for using MetaSlider. We haven’t heard from you in over a week, so we’re closing this ticket for now. Please post back if this remains an issue.

Steve, thank you! But you still haven’t helped me solve the problem with your plugin on one of the 6 sites that are on the same server! When you ask for help, all you ask is to buy your plugin! You wrote to me: “Can you be more specific in describing the problem you encountered, please? We have a troubleshooting guide…” But your manual is powerless here, so you need some brains here, why on one of the 6 sites is your the plugin doesn’t work?.. After my first request, I installed it on 2 more sites and everything works. And on this site annagerman.press it worked at first, and after correcting my error on the page with the material, I returned to your plugin and reinstalled it and since then it does not want to work. And the error that I corrected was related to the title of the material, and I corrected it. But why are you interfering in editorial policy by forcing people to buy it? We will first check everything on all sites, and only then we will purchase it, don’t you agree? Or do you want us to look for other plugins? Is this logical?

Hi @senatmedia. We haven’t asked you to buy our plugin and we won’t. The support is free.

This guide is the best way to find the problem: https://www.metaslider.com/docs/troubleshooting/. This will help you find what is different about this one site. Please post back with answers:

1. Is the issue with all the slides in this slideshow? Yes or no
2. Is the issue with all the slideshow on this site? Yes or no
3. Is your WordPress site up-to-date? Yes or no
4. etc. etc.

Steve, everything is fine with the WordPress version: Current version: 6.5.2
Last checked: 04/20/2024 at 5:14 MSK.
This site is automatically updated with each new version of WordPress. You have the latest version of WordPress.
But your recommendations do not answer our question and there is not even a similar problem and a similar answer. So the problem remains relevant. On this site MS does not work at all, it is simply impossible to even look at it, because immediately after installation it shows examples only when checking on the program itself, and then these examples are incorrect. Why don’t you, as a specialist, look at the site itself and find out how your plugin behaves there, and finally find out why MS doesn’t work on our site?!

{login offer removed by moderator}

Anna Mikhailova

• This reply was modified 7 months, 1 week ago by Yui. Reason: login offer removed

@senatmedia Please do not offer to log in onto your site backend
https://make.www.ads-software.com/support/handbook/contributing-to-the-wordpress-forums/forum-moderator/stock-answers/#someone-asking-for-credentials

@senatmedia Sorry, as you can see from the moderator’s post, there are restrictions on the support we can give here on the www.ads-software.com forums. This is the reason we provide a step-by-step guide to help people test their sites.