Hi, thank you for reaching out to us. I have translated your comment below using Google Translator.
Thank you for your help.
The other day, I was told that I was logged in with 5 people, so I was locked out if I forced out my unusual IP.
I disabled it by FTP and put it in, but since then it hasn’t been able to enter it from my smartphone when it’s time to reset my password.
This is inconvenient because you have to open and disable FTP each time.
Nothing is listed in Locked IP Addresses.
Is there any solution?
Thank you.
I am going to break down your comment above in bold.
The other day, I was told that I was logged in with 5 people, so I was locked out if I forced out my unusual IP.
Can you further explain the above comment?
I disabled it by FTP and put it in, but since then it hasn’t been able to enter it from my smartphone when it’s time to reset my password.
I think your IP address has been blocked. However because of what you explain above and to make your life much easier, I suggest that you reset the plugin and start from scratch. This will eliminate your current issue. Please check the following documentation how-to-reset-aiowps-plugin to help you further.
Let me know how you go.
Thank you