Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter michaelsewell949

    (@michaelsewell949)

    Incidentally, I didn’t receive the ID confirm email after installation 12hrs ago

    Plugin Author iClyde

    (@iclyde)

    Hi @michaelsewell949

    It’s difficult to say what’s going on exactly, but I can see the issue in related debug code too.

    In first place, I’d recommend you to fully reinstall the plugin.
    1. Go to “Other options” section
    2. Make sure the plugin will delete everything: https://prnt.sc/1R1ZWMnaB2_a
    3. Save “Other options” section
    4. Force both processes to stop: https://prnt.sc/1trv1tm

    Once you do that, go to your plugins menu in WordPress deactivate the plugin and delete. It should also remove all configuration files related to our plugin.

    Then please install it manually using www.ads-software.com for download.

    Also, please let me know what’s your hosting provider and if it’s a managed hosting or not.

    Your second post was about some “ID confirmation e-mail”, our plugin does not require you to confirm any e-mail on installation, it could be opt-in module but you can safely ignore this and it’s not required for our plugin to work properly.

    Let me know if complete reinstallation resolves the issue or not.
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 3 replies - 1 through 3 (of 3 total)
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