“0 comments” on post wrongly displays only “comments”

Hi @noaptelinistita
Thanks for choosing IntellyWP products.

Could you please send us more information about how could we reproduce this issue?
We need the name of your WordPress theme and the list of all plugins installed on your website and some screenshots of your plugin settings.

I hope you can understand that, without information, it is very difficult for us to figure out how to reproduce your issue and, eventually, help you to fix it.

Thank you

IntellyWP

Newspaper theme by Tagdiv.

Active plugins:

Akismet anti-spam
AMP
Duplicate article
Classic editor
GDPR Cookie Consent
Google Analytics for WordPress by MonsterInsights
Inline Related Posts
Newsletter
Page Links To
ShareThis Share Buttons
tagDiv Cloud Library
tagDiv Composer
tagDiv Newsletter
tagDiv Social Counter
The Events Calendar
WP Mailto Links – Hide & Protect Emails
WP User Avatar
Yoast SEO

Plugin settings:

Minimalist theme
Default everything else
3 boxes per single post
60 words between boxes
categories and tags

Hey @noaptelinistita
thank for the information provided.

We are checking your ticket right now, we will reply soon.

Thanks for your patience.

IntellyWP

Hey @noaptelinistita

i tried unsuccessfully to reproduce your same configuration installing Newspaper theme (7.7) and most of the mentioned plugins

Have you tried to disable each plugin, one by one, keeping active our Inline Related Posts plugin?

Could you please send me more details about the configuration of Newspaper theme?

Thank you

IntellyWP

Hello,

Steps to reproduce the issue:
– install the tagDiv Cloud Library plugin;
– from the Cloud Library, install the Gossip theme;
– edit the Single Cloud Template with the tagDiv composer by adding the element called “Single Post Comments Counter”. This is the one that displays incorrectly.

You will most likely encounter the issue.

If I uninstall the tagDiv Cloud Library plug-in, the single post template reverts from the Gossip theme to the default theme template and it shows “0 comments” correctly. But I don’t want to use the default template…

Also, I tried uninstalling every other plug-in too (other than tagDiv Cloud Library), but the issue still persists.

• This reply was modified 4 years, 9 months ago by noaptelinistita.

Also, the problem occurs only when the automatic IRP are in place.
If I select a custom IRP, the problem stops, the no. of comments element displays correctly.

Hey @noaptelinistita

I tested successfully the following fix.

Could you please, after a plugin backup, edit the following file

/wp-content/plugins/intelly-related-posts/includes/core.php

and replace

add_filter(‘the_content’, ‘irp_the_content’, 9999);

with

add_filter(‘the_content’, ‘irp_the_content’);

Please let me know

Thank you

IntellyWP

Hello,

I confirm it solves the problem.

Thank you so much for investing time into this!

Unfortunately this creates other issues… ??

Here’s a screenshot:
https://comunitatea50plus.ro/wp-content/uploads/2020/05/irp-bug.png

It adds an extra <p></p> to the IRP and sometimes 2 consecutive IRPs…

I will revert to the original line in core.php because it’s the lesser problem…

Thank you.

Hey @noaptelinistita

Could you please increase the interval between boxes and use the following PHP line instead?

add_filter(‘the_content’, ‘irp_the_content’, 99);

Please let me know

Thank you

IntellyWP

Hello,

I edited the line in core.php and increased the interval to 80, 100, 150, 300 words between boxes. Unfortunately the problem persists.

Thank you.

Hey @noaptelinistita

Could you export few articles from your blog and send us the XML file to import these articles on our test WordPress installation?

Thank you

IntellyWP

Hello,

I’m not sure how complex the XML should be. Should I export it directly from my database or with a plugin (which only exports certain information)?

Hello @noaptelinistita

You can generate this file from your WordPress website going to Tools > Export > Posts > Download export file

Please let me know

IntellyWP

Hello,

Sorry for delaying.. holiday times..

Here’s an export:
https://bit.ly/2ZpSSmq

Thank you!

• This reply was modified 4 years, 7 months ago by noaptelinistita.