0 Inventory Error for products with 1 in stock
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I’m having an issues with products that only have 1 in stock receiving a zero inventory error at checkout.
Error I receive Individual Product Settings If I select “Allow Backorders?” to “Allow” it removes the error[see all smaller sizes], but allows customers to order more than 1. Which I don’t want to do.
How can I fix this without having to allow backorders?
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lite debug: No debug notices found. lite_install_date: Oct 25, 2023 @ 11:05amThe page I need help with: [log in to see the link]
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Hello @ktru2017,
Thank you for reaching out!
Can you verify if the “Out of stock threshold” in WooCommerce → Settings → Inventory is set to 1?
Link to image: https://d.pr/i/1rON9F
Whatever value you have there will be the out-of-stock threshold, even if the product has more than 0 stock left.Let us know how it goes!
Hi @ktru2017
Thanks for providing the screenshots, these are helpful! ??
Based on the screenshots, I can confirm that the Low Stock Threshold is set to
0same as below?
I replicated the scenario on my personal site, however, I am unable to reproduce the issue on my end. I was able to add the product to my cart and complete the checkout process.
Single products page:
Cart page:
Successful checkout:
It looks like a third-party plugin or your theme might be causing the conflict here.
For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order using the same product via Cash on Delivery and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please provide the fatal error logs (if any) under
WooCommerce > Status > Logs.You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.
Let us know how it goes!
Hi,
Thank you for your response. Oddly enough I had already created a staging site and done a compatibility test prior to reaching out.
However, today, I had updated plugins on the staging site to match the live site so that I could troubleshoot another issue and now I can no longer recreate the issue on either site.
I’m only marking this as resolved because I can no longer recreate the bug.
BUT to clarify, because I’ve seen the same issue on other forums and neither have an actual resolution, — for anyone who may come across this issue, and for devs sake, —I believe this to have been caused by WooCommerce. Because I had already switch the theme to Woo’s Storefront and disabled all plugins besides Woo plugins, and I still received the errors above.
Then today, after updating WooPayments PayPal to V2.4.2 and WooPayments to V6.9.1, I can no longer replicate the issue. So I believe this to have been inadvertently fixed with one of these.
I now have a broken WooPay button, after updating WooPayments PayPal plugin, but at least I can disable WooPay as a payment option for the time being and I’ve reported it.
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