1 month and I have no solution to my problem (paid)

Hello @bjl_83 !

We can certainly understand that you had a few bad experiences with the support response recently. Kindly take our sincere apology for that. We would like to share our situation regarding this one so that you can put yourself in our shoes. We have been experiencing a huge volume of tickets recently. Moreover, we had an Eid vacation last month and which is why most of our members were unavailable. This is why it took more time than usual for the response.

To address this challenge, we have taken significant steps to improve our support services. We have recently hired two new team members who have joined our team. This addition to our workforce ensures that we can respond to support queries promptly and efficiently going forward. Moreover, we have also implemented a shift schedule to cover weekends. This means that even during weekends, we will have dedicated support personnel available, ensuring timely responses for our users.

Regarding your question about whether directorist is translatable into Spanish or not. Yes, indeed the Directorist is translatable into Spanish. However, sometimes a few words miss the automatic translation, in that case, we add these manually by changing the code or adding some custom code.

I’ve translated all the text accordingly. If the translation is not correct then kindly let me know and I’ll adjust it immediately. Nonetheless, you can adjust the translation from Appearance > Theme File Editor. https://ibb.co/fQT7TMD

Thank you for your understanding and cooperation. We are eager to continue assisting you with the best possible support in the future.

Kind Regards,

I replied to the support team and after 10 more days I still have no support…
There are free products with better support, I understand the holidays and everything, but I don’t think it takes that long to answer a question like this…

Now I see that it is not available for download… Will it continue to be usable or is it better to change the plugin?

Thanks.

Hello there,

We offer our sincerest apology for the extended delay in addressing your concerns. We can certainly understand how frustrating it can be to experience a delay in receiving timely support.

Upon a thorough review of your issues, we have determined that it is not a major problem, but rather requires some adjustments to settings or text in order to accurately reflect the translation. Please check, we have responded to your support ticket and eagerly anticipate your cooperation. Please be assured that you will receive support within 24-48 hours from moving forward. The extension is now available for download as well. Customer satisfaction is our top priority, and we continuously strive to achieve it.

Once again, we offer our heartfelt apologies for the prolonged delay and any inconvenience you may have experienced. We value your business and are committed to providing you with the best possible experience. If you have any further questions or concerns, please don’t hesitate to contact our support team, and we will be glad to assist you.

Thank you for your understanding and support.

Kind Regards.

Hello, I have to say that since the update they have responded quickly to all my questions.

Thank you. Kind Regards.