1 Star, due to poor treatment of lifetime customers

  • splaquet

    (@splaquet)


    1 year ago

    Are lifetime licenses sustainable? No, not really… BUT, they help any developer get off the ground, build capital, and build a solid reputation.

    If you’re going to discontinue your lifetime licenses, that’s understandable… but PLEASE, Grandfather in those folks who spent $$$ hundreds on your product several years ago.

    Remember those who helped get you where you are!

    Sad but true, we’ve seen a handful of cases where companies get greedy and cut off support and updates to long term supporters.

    It’s really unfortunate that Pluggabl LLC, the team that brings us the WooCommerce Booster plugin, join the ranks of the few who cut off lifetime licenses.

    “Lifetime license owners are entitled to receive all updates that were available at the time of their purchase. However, any new features released after that time are part of our new Elite license.”

    …but what about the license that I bought into?

    Sure, you can change your terms along the way, but don’t slap us in the face and disregard the license that so many of us purchased.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Pluggabl

    (@pluggabl)

    Dear @splaquet,

    Thank you for taking the time to share your concerns regarding the changes to our licensing model (made in 2021) for Booster for WooCommerce. We understand and appreciate the value of the support and trust our early adopters have placed in us.

    The decision to transition away from lifetime licenses was not made lightly. Our goal has always been to ensure the sustainability and continuous improvement of our products. While lifetime licenses were instrumental in our initial growth phase, we’ve found that maintaining this model poses challenges to the long-term development and support of our plugin.

    However, we want to assure you that we deeply value our early supporters. As such, we are committed to honoring the terms of the lifetime licenses that were purchased. This means you will continue to receive all updates and support that were available at the time of your purchase. We understand the concerns about future features and updates, and we are actively exploring ways to provide additional value to our lifetime license holders.

    We apologize if our recent communication came across as dismissive of your investment in our product. It is not our intention to disregard the trust you placed in us. We are here to listen and adapt based on the feedback from our community. Your suggestions and concerns are pivotal in shaping the way we move forward.

    We are open to further discussions and are keen to find a solution that respects the contributions of our long-term supporters while also aligning with our goals for growth and sustainability. Please feel free to reach out to us directly with any further thoughts or concerns.

    Thank you for being a part of our journey. Your support has been invaluable, and we are committed to ensuring a positive experience for all our users.

    Sincerely,

    Booster For WooCommerce Team

    I gave you a 1 star due to the same reason, you are 1 of a handful of software developers that treat your lifetime customers like crap.

    Just like splaquet mentioned above, we early adopters provided the capital you needed in the early days to help launch you. We early adopters take risks when we invest as the product might only last a few years and then become obsolete. Most software developers recognize this and treat their early supporters with respect, instead of making additional cash grabs on them.

    But what is worse is when your product simply doesn’t work and we can’t reach out to you because you close the door on any type of support.

Viewing 2 replies - 1 through 2 (of 2 total)
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