1 YR LATER, STILL WAITING FOR HELP!

woocommerce seem to not be bothered about their clients.
1 year ago, i complained to them that it took 8 days to reply to my submitted ticket and they explained that they know they need to improve and that they were currently hiring new “Ninjas”.

That was 1 year ago.
6 months ago, opened another ticket…and suprise, surprise, i got the same response and reply!

Now, today, i opened a new ticket and i might as well go on holiday for a week whilst they think about getting around to replying.

woocommerce – terrible, terrible service.

File permissions have to do with your web server, and not the plugin code itself. It sounds like your plugin files were created/copied without sufficient access permissions, but no one on here can help you with that without access to your server. That is probably why you were met with silence.

There’s two possibilities: If you manage your server yourself, you can SSH into your host server and change the permissions of the relevant files using the command-line interface. Once you have SSH access, “chmod” is the command you’ll want to use on plugin files – you can Google around and figure it out.

Alternatively, maybe someone else manages your server. You can often open a ticket with your hosting company, explain the issue to them, and many will fix the issue themselves and alert you when they’re done. Guessing this is the route you’ll want to take.

https://www.ads-software.com/plugins/woocommerce-admin-bar-addition/ is a 3rd party plugin – it’s not maintained by our team.

James – thanks!
Mike – in that case, perhaps a helpful reply would be to point us to who we should contact for a resolution?

Look at the authors on it’s page. Doesn’t look like its maintained anymore – no updates in 2 years