Hi @mare13ki
we have issues with the coupons. We want to create a coupon with a 100% discount. When we set the coupon amount to be 100%, we always get this error: ‘Error Processing checkout: Please try again’
It does not matter if we use a percentage discount or a fixed discount, it is not working. But if set discount to 99%, or a fixed amount where the discount is just $1, then, it is working.
For some reason, it seems like in coupons, any amount except 100% discount is working. We also tried with default coupons option, and 3 more coupon plugins and it is the same. We need a coupon that gives users a 100% discount. Can you please help us with this?
From what I understand, you’re trying to create a 100% discount coupon but keep running into an error message. You’ve tried both percentage and fixed discounts and even tried different coupon plugins, but the problem persists. The only time it works is when the discount is less than 100%, either 99% or a fixed dollar amount. You’re looking for a solution to create a 100% discount coupon.
Today, I’ve tested this issue on my own site, using the most recent versions of WordPress, WooCommerce, and our free Storefront theme, with no other software enabled. However, I was unable to replicate the issue you’re experiencing.
From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.
To check if this is the case, I recommend conducting a conflict test on your site. You can do this by disabling all other plugins except WooCommerce and switching to a theme like Storefront. This will help us pinpoint any installed software that might be causing the issue. A free plugin called Health Check and Troubleshooting can be used for this testing.
When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.
Once you’ve disabled all other plugins and switched themes, if the issue is resolved, you can reactivate your theme and plugins one by one. Test after each reactivation until the issue reappears, which will help you identify the problematic software.
Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts
In case none of the above steps work, could you send us a copy of your site’s System Status? This will give us a clearer picture of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.
Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.
Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.
