10527 error code & order failed but payment accepted at paypal end

  • Resolved PJ

    (@shockrite)


    3 years, 10 months ago

    Hi,

    I am having intermittent issues where a number of orders are failing. I am firstly receiving the following.

    PayPal Pro payment completed (Transaction ID: , Correlation ID: )
    &
    Order status changed from Pending payment to Processing.

    And then one minute later:

    PayPal Pro payment failed (Correlation ID: ). Payment was rejected due to an error: (10527) “This transaction cannot be processed. Please enter a valid credit card number and type.” Order status changed from Processing to Failed.

    Payment is being accepted by Paypal however due to the order showing as failed these orders are not being sent out.

    The customer is not receiving any emails regarding the order but can see that they have sent a payment within their paypal (and I can see it within my paypal)

    Could the plugin be causing this issue?

    Thanks for any help you can give me,
    Chris

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