Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi @tavrinturkey ,
    Thank you for contacting us.

    We have completed our investigation of your website and found that clearing your website cache fails. Based on your website headers under the Dev Tools, we detected Cloudflare cache.

    To ensure the cache is successfully purged, please, install the Cloudflare plugin and connect to your current account. Here is a link to the plugin: https://www.ads-software.com/plugins/cloudflare/

    Please, let us know when the plugin is connected to your account in Cloudflare. We will investigate further.
    Regards, Mane

    Thread Starter tavrinturkey

    (@tavrinturkey)

    Hi Mane,

    Thank you for your reply. I have installed The Cloudflare plugin and purged the cache, but both problems still persist. what’s the next step?

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @tavrinturkey ,
    Thanks for your cooperation.

    Will you please kindly recheck the issue? It should be solved.

    Regards, Mane

    Thread Starter tavrinturkey

    (@tavrinturkey)

    Hey mane,

    The background issue is solved! but the broken menu still persist…

    will you please tell me what to do? is there a setting i should tick off or something?

    thank you in advanced

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @tavrinturkey ,
    I have changed the optimization mode to Balanced. Will you please clear Cloudflare cache and recheck?

    Regards, Mane

    Thread Starter tavrinturkey

    (@tavrinturkey)

    thank u mane, the problem is solved!

Viewing 6 replies - 1 through 6 (of 6 total)
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