Author box is not displayed on posts

Hi @jrrsantacruz,

Thanks for reaching out! After reviewing your ticket, we installed the theme, and the author box appears on posts by default. Could you please share a link to one of your posts so we can take a closer look? Additionally, could you go to Authors > Help! and send us the system report? It’s possible that a specific configuration might be preventing the author box from displaying.

Also, keep in mind that you can control the author box display based on various conditions, such as the post author, category, and more.

Hello

Report sent via email, and this is the URL of the published entry https://www.jrrsantacruz.es/presentacion-del-blog/

Thank you

• This reply was modified 1 month, 2 weeks ago by jrrsantacruz.
• This reply was modified 1 month, 2 weeks ago by Yui. Reason: email removed

Thanks for sharing the link. We’ve checked your site, and something is preventing our plugin from loading. Based on the report you sent, the plugin appears to be enabled, but there’s no markup or asset file loaded by our plugin on your front end.

Could you please perform a plugin check to rule out any conflicts?

How to check for plugin conflicts in WordPress:

1. Manual Check:
   • Temporarily disable all other plugins except ours.
   • Then, check if the issue persists.
   • If our plugin works after disabling others, re-enable them one by one to identify the conflicting one.
2. Using the Health Check & Troubleshooting Plugin (Recommended):
   • Install and activate the Health Check & Troubleshooting plugin.
   • Go to Tools → Site Health → Troubleshooting Mode and enable it.
   • In troubleshooting mode, all plugins will be temporarily disabled only for you (without affecting site visitors).
   • Enable our plugin first and test if it loads correctly.
   • Then, activate other plugins one by one to identify any conflicts.

Let us know what you find! We’re happy to help further.

Before proceeding with the plugin conflict check as outlined in my previous reply, I’d like to highlight that you currently have the?“Hide Author Box When Bio Is Empty”?setting enabled. This means the author box will not be displayed if your authors do not have a description set in their profile.

Could you please double-check this setting and ensure your authors have bios filled out? This might be the reason the author boxes are not appearing as expected.

Let me know if you need further assistance!