no MX record sending emails to SPAM

  • Resolved appollo564

    (@appollo564)


    1 year, 10 months ago

    Hi,

    I realized that the emails are automatically categorized as SPAM for my clients so I have used Mail Tester which is telling me the following:

    “?We didn’t find a mail server (MX Record) behind your domain name?srv449.main-hosting.eu.“

    That’s a huge hit on my score to avoid being categorized as SPAM. Is that something you can fix or can I do it?

Viewing 1 replies (of 1 total)
  • Plugin Contributor Bartek

    (@bartj)

    Hi @appollo564!

    I’m sorry to hear that your emails are being marked as SPAM. Actually, it isn’t ShopMagic’s fault, but there’s a quite simple solution to that.

    You need to add MX record in DNS section in your domain’s management panel. Find the best way to set it up.

    Alternatively, you can go to ShopMagic → Settings → general and add your address at “Email from” to use some other domain. This doesn’t resolve the problem automagically, another domain also has to have MX record for better domain credibility.

    Lastly, and possibly with the greatest benefit, use some SMTP plugin, which will be using your mail server (if you have such at your hosting).

    You may also interest in other techniques to improve mail deliverability, which also consists of setting up some DNS records at hosting panel.

Viewing 1 replies (of 1 total)
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