1st click makes popup have scroll, 2nd click on same popup formatted correctly

  • Resolved HBauthor

    (@hbauthor)


    9 years, 1 month ago

    Hello,

    My site isn’t published yet, so I posted screen shots here: https://www.flickr.com/photos/135432171@N08/

    My issue is that the popups, when initially clicked on, have a scroll bar and require scrolling to read, which I don’t want, but if you close it out and re-click on the popup, it’s formatted such that it’s big enough to not need a scroll anymore (which I want all the time). This happens regardless of my screen’s size (laptop 17″, PC/Mac 20″ screen, or PC 70″ screen).

    I assume that the initial scrolling is because it’s getting the dimensions of the screen, but is there a set of dimensions I should be using to get it to never need a scroll, assuming the text length is short enough?

    Thanks!

    Site Stats:
    WordPress 4.3.1 running Amadeus Child theme
    No effects used, all options to click off are selected
    Click-to-open only, no timer
    Dimensions for each popup:
    Width:

    Height:

    Max width:
    600

    Max height:

    Initial width:
    400

    Initial height:
    200

    https://www.ads-software.com/plugins/popup-builder/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter HBauthor

    (@hbauthor)

    Also, it does this no matter what I set the initial width/height to.

    Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear HBauthor,
    Thank you for contacting us.
    Could you please send us your popup content data so we can check your issue on our side?
    Here is our support email [email protected].

    Best Regards,
    Sygnoos Team.

    Thread Starter HBauthor

    (@hbauthor)

    So the devs were awesome in getting back to me via email, and while we didn’t have a solution at the time because my site isn’t live and other reasons, I did finally find a solution that I’m relatively happy with until they can take a look at my live site.

    The issue I was having is only with the HTML pop ups (text only). For whatever reason they where always showing a scroll bar when initially clicked, and then formatted so that there was no scroll on a second + click.

    On the image pop ups, I could set the dimensions with the max height/width, and it’d be fine every time–no scrolling. For HTML popups, however, if I set the dimensions to initial or max height/width, they would always have a scroll on the first click. Now that I’ve set the dimensions in the first boxes (regular height/width) and no other dimensions specified, it’s formatted correctly without any scrolling.

    I don’t know if that’s clear or not, but at least it’s showing up right ?? Love this addon!

Viewing 3 replies - 1 through 3 (of 3 total)
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