2.0.1 update not connected error!

Hey @lolitomon ,

Thanks for contacting us about Facebook for WooCommerce! I am happy to help out ??

Sorry to hear that our plugin is giving you trouble. Would you please provide a little more information about the error message you are receiving? Any screenshots you could provide would be helpful!

Cheers,
Steve

hello! trouble to connect new pixel is old pixel is already connect, but plugin think it’s not connect.
https://ibb.co/mc1z9tL
https://ibb.co/vVCHHSW
https://ibb.co/S0hgBZF
https://ibb.co/cb8Sg5g

Hey @lolitomon ,

This is Pit, stepping in for Steve.

Thank you very much for sharing these screenshots with us. They’re very helpful to better understanding what the issue here might be.

As a next step, would it be possible to let me know what currency you’re currently using to sell your products in your WooCommerce Store? You can find that by navigating at WooCommerce > Settings > General and it’ll be under the “Currency options” section.

Looking forward to your response.

Best regards,

Pit
SkyVerge

https://ibb.co/RyLBGh4

Hello, i’m using (Kzt).

Hey @lolitomon ,

Thank you very much for letting me know. It seems that the currency you’re currently using isn’t supported by the Facebook Marketing API as you can see here.

That means that the connection may not be established while using that currency, however, you should be able to proceed by temporarily changing the currency of your products to a different one like US dollars or Euros. Then, after reconnecting, you can change back to your original currency proceed.

Is this something that would interest you checking on your end?

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hey @lolitomon ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,

Pit
SkyVerge