• Resolved pixelpanther

    (@pixelpanther)


    After installing version 2.1.2 customers are unable to enter credit card info, or even select the fields. This happens whenever Square is not the default or pre-selected payment method.

    Using the Astra theme.

Viewing 9 replies - 1 through 9 (of 9 total)
  • I rolled back to the previous version and now my site is back to normal,

    Getting the same for 2.1.2 and 2.1.3.

    Had to rollback to 2.1.1

    Should mention 2.1.1 has issues with subscription renewals (payment token missing)

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Just a note that we are actively working on trying to isolate and replicate this issue, thanks for lettings us know about it!

    I am having the same issue. I rolled back to 2.1.1 as well and I thought it fixed the problem. However, I realized it fixed it on all browsers except Google Chrome on a windows desktop. Several customers, including myself can’t enter cc info when using google chrome to checkout on a desktop. If you want to select the first shipping option at checkout then all is fine, but if you need to select a different type of shipping option, you no longer can enter cc info. If you refresh the page, you are then able to enter cc info, however, that’s not intuitive to every customer sitting at their computer. Help please!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Just an update:

    You can keep an eye out for the next release of Square (should be 2.1.4). That should include the fix for this.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there all!

    This (the fields being unable to be filled) has been resolved in 2.1.4, which is the latest version available for update on www.ads-software.com here. That will resolve the card field issues with reloading/refreshing.

    Have a great one.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘2.1.2 – Cannot input card info at checkout’ is closed to new replies.