2.18.1 Update Broke Feed – Please help with downgrade

  • Resolved mike8712

    (@mike8712)


    3 years, 10 months ago

    Everything was working great with the plugin until this last update. Nothing else has changed. I even went back and checked the staging site for this website since the plugin was working there still, and as a test I performed the plugin update there and the same thing happened, the feed stopped displaying.

    Now all that shows is the actual shortcode. Please help or can we please have a link to downgrade back to the working version – thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hey @mike8712,

    Sorry to hear about the issue here. Are you using a PHP version which is lower than PHP 5.6?

    If so, that would explain the problem as we raised the minimum PHP version to 5.6 in this update, but you should see a notice with directions on how to revert back to the previous version in your admin.

    If that’s not the issue then could you open a support ticket on our website and include your “System Info” from the plugin (which can be found in the plugin at Facebook Feed > Support > System Info) then we can take a closer look at the problem. Just select the free version in the “Plugin version” dropdown.

    You can also manually download the previous version here if you’d like to revert back.

    Many thanks, and I apologize for any inconvenience!

    John

    Thread Starter mike8712

    (@mike8712)

    PHP 7.3.26 – as mentioned, it worked fine before the 2.18 update and that broke it. I will open a ticket and manually downgrade until the issue is resolved.

    Thread Starter mike8712

    (@mike8712)

    Confirming after the manual downgrade that the issue is resolved. Please advise when the 2.18 upgrade is fixed – thanks.

    Plugin Author smashballoon

    (@smashballoon)

    Hey @mike8712,

    Thanks for letting us know. We’re looking into this to see if we can replicate the issue, and appreciate you submitting a support ticket with additional info.

    John

    Plugin Author smashballoon

    (@smashballoon)

    @mike8712 – not sure if you received the last email we sent you, but updating the plugin to the latest version again now should fix this issue. If it doesn’t, then please let me know.

    Many thanks!

    John

    Hi there,

    I have the same problem. Updating to the newest 2.18.2 version does not work.
    Version 2.17.1 works fine.

    Rgds, Frank Peikert

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @frankgc,

    Checking in here to see if you were able to get your issue resolved. If you still have an issue, please send us a support request here.

    Many thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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