2 much needed

  • Resolved CreationNation

    (@creationnation)


    10 months, 1 week ago

    I’ve been using this plugin for about 6 months so far, and you really have to spend time with it to learn the nuances of how it works when maintaining product syncing between Square and Woo. I have over 2,200 products so it’s a lot of work… but could be so much easier. Is there a selective sync option, or a fix for changing skus?

    1) Please build in a selective sync ability (for new products, and for updating products). When you have a lot of products (whether it’s 100 or 1,000+), you have to wait for it to parse through the entireeeeee product line as it looks for new and/or updated products. Depending on your server, it can take up way too long, and I mean way too long. For me it’s a 45 minute process when syncing new products in (and that’s without checking the “update products as well” button. If not a selective sync – at least have a button on the Woo side that allows an individual product sync, and when running “sync new products”, let us not have to sit through the entire product line until it gets to the end and adds the new ones. Have it only look from a certain date forward?

    2) Please use some sort of secondary ID/key, or index 2 fields, or something other than just relying on the SKU when determining the sync connection between Square and Woo for a product. PLEASE. I’ll give you a real world example that plagues me constantly. I have certain products that I manually add to Square, and some that are auto-imported into Square from wholesale marketplaces (Faire dot com for example). Awesome, but… Faire uses product codes, not barcode skus. So, if I have run a sync before updating to the barcode sku (happens all the time, I constantly have new products coming in), and then at some point I update the sku – it breaks the connection between the product and it causes me a lot of headaches. I have some suppliers that change the barcode numbers on same products, which breaks the connection. I can’t keep up. Please use some other way to keep the connection between Square/Woo in addition to just using the sku, that way if a sku changes, it can change that field with the product syncing as well.

    If anyone knows something I am missing, especially on the sku changes issue, please do let me know – thanks!

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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @creationnation,

    I understand your concerns about the time-consuming syncing process and the SKU-related issues you’re facing with the Square and WooCommerce plugin. Your feedback is invaluable, and I’m more than happy to help you with this.

    1) Regarding the selective sync feature, currently, the plugin is designed to sync all products, and there isn’t an option to selectively sync or update products. However, I understand how beneficial this feature could be, especially for large product inventories like yours.

    2) As for the SKU issue, the current design of the plugin uses SKU as the unique identifier for product syncing. I understand how this can cause issues when SKUs are changed or updated. While there isn’t a workaround for this at the moment, I agree that having an additional identifier would be beneficial.

    In the meantime, to prevent disconnection, I would suggest ensuring that the SKU in Square matches the SKU in WooCommerce before initiating a sync. I know this might not be the ideal solution, but it could help avoid some of the headaches you’ve been experiencing.

    Cheers!

Viewing 1 replies (of 1 total)
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