2 of 2 Contact Form Emails Not Sent

  • Resolved karelova92

    (@karelova92)


    5 months, 2 weeks ago

    Hi there, so this is the case:
    GoDaddy Domain and Host, WordPress website, Elementor Contact Form, WP Mail SMTP

    • Before I add website to Cloudflare, contact form emails are sent (including the confirmation email).
    • After website added to Cloudflare, contact form shows “error” after submission message.

    WP Mail SMTP recommends its because mail A cord is proxied. Removed mail A cord from proxy and contact form still not sending emails, showing the same error.

    DNS records in Cloudflare now are the same as they were on GoDaddy before.

    What am I missing?
    Why contact form does not send emails after website added to Cloudflare with exact DNS records

    Look at image for DNS records present on GoDaddy and now on Cloudflare.

    • This topic was modified 5 months, 2 weeks ago by karelova92. Reason: attached image, edited tags
Viewing 1 replies (of 1 total)
  • Plugin Support Dake

    (@dakeg)

    Hi @karelova92

    Thanks for reaching out to us and we’re sorry to hear that you’re having issues with your email sending since switching website hosts.

    You mentioned that “WP Mail SMTP recommends its because mail A cord is proxied”, just to confirm, did you reach out to our support team previously or did you see that recommendation in an error message or article?

    It sounds like you are using the Other SMTP mailer. If that is the case, then when you made the switch to Cloudflare, your previous SMTP settings were no longer active/accurate, so you would need to set up the Other SMTP mailer with a different SMTP provider or consider using a different mailer.

    Note: If you were not using the Other SMTP mailer please let me know and I’ll be sure to share more specific recommendations.

    In order to get your email sending up and running again, I’d recommend setting up a different mailer like SendLayer (free trial), Brevo (free tier) or the Google mailer (free, but you must use a Google Worspace or Gmail email email address). If you’re open to this then when you get a chance, please find their respective tutorials here, here and here.

    If you’re stuck on any of the steps shown in these tutorials, feel free to let me know, I’ll be happy to help clear things up. If you’d like to continue using the Other SMTP mailer, then the ideal next step would be to select one of the SMTP providers that are listed here in our documentation.

    I hope this helps, but as I mentioned before, feel free to reach out if you run into any issues.

Viewing 1 replies (of 1 total)
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