2 problems for form maker

Dear @kareswebdesign,

Thank you for the topic.

Please find the answers to your questions by points below.

1? We have checked and noticed that you are using?the?WP?Rocket?Cache plugin.
Please note, that the problem may be connected to the cache.

See the screenshot below:

View post on imgur.com

So, please make a?DB backup?for your safety (you can use?UpdraftPlus).?
Then,?clear all the caches.?

Make sure the cache is excluded on the page where the given survey is enabled.?
After clearing the?caches, please try to check the case with either the?Incognito?mode?or?another browser/device.?

2. We passed the survey 2 times and were redirected to the “Thank you page” you created.
This problem can be connected to the cache as well.

3. I want to mention, that the plugin has the User Explanation feature available for usage.
To find the feature, head to the Surveys page > particular survey > particular question and click on the three dots under the question.
Then, tick the User Explanation feature.

See the screenshot below:

View post on imgur.com

Thank you.

Hi there,

thanks for clarifying. But I have to say the language problem does not have something to do with WP Rocket. I have disabled it completely and tested again, on a different browser not logged in. Its still in german. Maybe you have an other hint.

Problem 2 seems to be solved.

Thanks for the hint with the user comment – working fine. Would be nice if I there would be a textarea label possible. Like this there is just a white box. Would be good to tell the user that its welcome that he explains his answer here detailed.

I have submitted my form several times now. Sometimes the form is giving me the alert message that I have to give an answer, but I already did. Its completely random – sometimes its all okay but sometimes the user has to give an anser again (in my case click on the stars again) Here is a screenshot of this.

View post on imgur.com

As you can see I have a dark and bright layout – There is a switcher installed. I added some CSS so that the form looks good on dark and bright design. But when you submit the form, all spinning objects and also when I choose text, it is in black, so they are not visible on my dark theme. Is there any possibility to have access to the css of the text that is being displayed, e.g. “Please wait”, so I can adjust text-color to my dark and bright theme?
Martin

• This reply was modified 1 year, 9 months ago by kareswebdesign.

Dear @kareswebdesign,

Thank you for your reply.

As to the German translation, you have written these texts manually, which is why it is displayed like that.
The plugin has the Required Questions message option available for usage. So, you can change the text and write the one you prefer for it.?
To find this option, you can go to the Surveys > particular?survey > Settings tab.?

See the screenshot below:

View post on imgur.com

As to the texts, you need to click on the Inspect Element and find the corresponding selectors. Then, give the CSS code to the selectors. 

By the way, these are the necessary selectors:

?ays-survey-loader-text
?ays-survey-thank-you-page

Thank you.

Thanks, I did no see this option. Now I could change the language.

But Im still having problems to change the color of the “please wait”. I tryed your class with color: #f4f4f4 !important; – did not work.

Then I fetched the CSS path and tried this

div.ays-survey-section.ays-survey-results-content div.ays-survey-section-header div.ays-survey-results div.ays-survey-loader div.ays-loader

Also does not work. Any other suggestions?

Dear @kareswebdesign,

Thank you for your reply.

Our Development Team has created a new CSS code to achieve your desired result.
So, please take the following CSS code and insert it into the Surveys > particular survey > Styles tab > Custom CSS option.

.ays-survey-container .ays-survey-thank-you-page,
.ays-survey-container .ays-survey-loader div.ays-survey-loader-text {
color: #f4f4f4 !important;
}

Please check this and let us know about the outcome.

Thank you.

Thank you! Works now!

Dear @kareswebdesign,

Thank you for your reply.

Glad to hear that the CSS code was of help to you to achieve your desired result.

If your query is resolved please take a moment to?rate?and?review?the plugin or support.

Thank you.