2% upcharge on transaction processing fees!

  • Completely shady. The upcharge wasn’t mentioned in any of their documentation and it set up a NEW PayPal account instead of my existing account.

Viewing 1 replies (of 1 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hi @suzmac1,

    Thank you for your feedback. To clarify, regarding the upcharge:

    • When using Stripe with Event Tickets, there is a 2% commission fee collected in addition to Stripe’s standard fees. If you are using Event Tickets Plus, this commission fee is waived, and you will only incur fees from Stripe.
    • Doesn’t charge 2% for Paypal.

    https://theeventscalendar.com/knowledgebase/tickets-commerce/#h-connecting-to-stripe

    As for setting up a new PayPal account, please note that this process is typically managed by PayPal itself. Users need to connect to their existing PayPal account by following the connection procedure and entering the correct email address and password. This should connect to their existing account. A new PayPal account would only be created if no account exists with the provided email address.

    We recommend contacting PayPal support directly if there were any issues with connecting to your existing PayPal account. They can assist in ensuring transactions are directed to the correct account.

    If you have further questions regarding Event Tickets Plus please create a ticket in our helpdesk, this is for us to follow the forum guidelines regarding Premium Plugins.

    Have a good day.

    Cheers,
    Abz

Viewing 1 replies (of 1 total)
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