• Resolved makeupcandynet

    (@makeupcandynet)


    I was going to write a review of this, but I decided to just report it instead. I have temporarily disabled 2FA because even though my site has not made any updates to software or plugins, 2FA has been blocking sign in. I disabled it on a hunch that it was the reason I could no longer get past a blank login screen, and I was correct in doing so.

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @makeupcandynet, thanks for reaching out to us!

    Are you using any custom login pages/modal popups, or did 2FA fail on a default WordPress/WooCommerce login page? Were you seeing an error or were you just returned to the login page without any error message?

    I have a suspicion that this might be related to an update we are releasing soon where hitting return/enter may work successfully but clicking the login button returns to the Login page without explanation. This isn’t necessarily happening for all customers but it seems like a possibility.

    Could you try signing in again but pressing return after typing your password/2FA rather than using the button?

    Thanks,

    Peter.

Viewing 1 replies (of 1 total)
  • The topic ‘2FA Failing’ is closed to new replies.