2fa failing because “random key does not exist”

  • Resolved Andrew

    (@andrewspear)


    2 years ago

    We’ve been using this plugin for a couple of years and it’s been great. However today all users with 2fa turned on are seeing this error after entering their 2fa code:

    “The Defender file with the random key does not exist.”

    The URL of the page at this point is ?wpe-login=true&action=defender-verify-otp

    Is there a fix/workaround for this issue?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @andrewspear !

    I’m sorry to hear you’ve experienced this issue!

    Can you try deactivating and activating Defender again and see if this fixes the issue? Upon activation Defender should recreate a special file in /wp-content/wp-defender-secrets.php which should fix the issue.

    If this doesn’t help – can you let us know if you’re using any non-standard WordPress setup or server-side setup on the site involved?

    Kind regards,
    Pawel

    Thread Starter Andrew

    (@andrewspear)

    Thanks, disabling and re-enabling resolved the issue

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @andrewspear,

    Glad to know the issue is now resolved. Please feel free to open a new ticket if you need any other assistance.

    Wouldn’t you mind please rate our plugin if you found it helpful?

    https://www.ads-software.com/support/plugin/defender-security/reviews/

    Kind Regards,
    Nebu John

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘2fa failing because “random key does not exist”’ is closed to new replies.