• Resolved brunocmb

    (@brunocmb)


    Hello,

    I’m having an issue with a plugin. I recently posted some photos in Galleries > Albums, and from the second page onwards, the images are broken. They don’t appear on the front page, and the thumbnails are missing as well. This problem has even affected the old photos that were already posted.

    Could you guide me on how to resolve this issue and get the images and thumbnails to reappear? I appreciate your assistance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @brunocmb,

    Looks like you use JetPack’s Lazy Loading for the images and NextGen Gallery doesn’t have an integration with it, so it may require an extra page refresh or scroll to load the thumbnails that appear as missing while navigating the paginated album/gallery.

    We suggest you to try to deactivate JetPack’s Lazy Loading feature for the images, then check again to see if that’ll solve the problem.

    Thread Starter brunocmb

    (@brunocmb)

    Thank you so much for the quick response! It worked

Viewing 2 replies - 1 through 2 (of 2 total)
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