3 Questions

  • 1st Question: I updated to the new WPEC 3.8.14.1 and all my site went bad and the checkout wouldn’t work and it was a nightmare, so I reverted back to the previous version (done this months ago) and it is all working great with no problems except my search bar does not work anymore on the site. If you search a colour for example it will come up with a page where products should be but it is blank. Is there an easy fix for this as my customers rely on the search bar a lot on my site.

    2nd Question: When you hit a link from google for a product, like this one for example
    https://www.colourcascadefabrics.com.au/products…it/keep-the-voices-quiet/

    It takes you to the home page instead of the product page? Why is it doing this all of a sudden? Does anyone know if I need to do anything on the back-end of the site to fix this?

    3rd Question: the top of all of my product pages are showing the word Archives at the top of each page, people think these are old pages and wont use them. This happened after I updated to 3.8.14.1 and never went away when I reverted back to the previous version.

    Other than these issues, I love this E commerce plug in.

    Please help me to rectify these problems

    Thanks
    Tammy

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter colourcascadefabrics

    (@colourcascadefabrics)

    Hello, Can anyone help?

    Can’t see the problem, everything seems to work fine, I can see the product, browse throug the page and there’s no archive on top. Perhaps try to clear your browser’s cache?

    Thread Starter colourcascadefabrics

    (@colourcascadefabrics)

    The problem is that it is not just me who can see the Archives at top of page, all of my customers see it and message me before they buy anything because they think the site is old.

    Everything works fine, except the search function, no items appear on the page when you do a search

    1) When you reverted to an earlier WP version, you probably didn’t revert databases. Could this be the reason for the changes you see ?

    Yes, the search results have pagination but NO contents! I don’t see any content in the html. Try and debug your search code, capture the SQL used for a search and run it yourself in phpmyadmin.

    2) Have you changed permalink settings ?

    Thread Starter colourcascadefabrics

    (@colourcascadefabrics)

    Ross, I understand what you are saying, but have absolutely no idea what to do with the databases or the phpmyadmin lol, I wouldn’t even know where to start

    Still can’t see the problem except there’s indeed no search results visible. However what I found out is that the theme you’re using is a real mess. To clean it up is probably way beyond the rules of this forum, but I suggest that you check it out with W3C Validator.

    A few things to take care:

    1) wrong DOCTYPE declaration (because of the code mess I’m not even sure which one would be proper but check out this site

    2) FB code block in the header: you shouldn’t put any <div> elements inside the header!

    3) CSS declarations inside HTML: <style></style> blocks should only be used inside the header <head></head>; otherwise use proper inline styles (like <div style="width:...") or external stylesheet;

    4) last but not least: check your installation for outdated plugins and for plugin conflicts

    I’m not sure if it helps but it should made error research much easier.

    cheers,
    Adam

    Thread Starter colourcascadefabrics

    (@colourcascadefabrics)

    Hi Adam, I have absolutely no idea what any of that means, Are you talking about all the “stuff” that is in the editor under the Appearance tab? Would it help if I copy and pasted here so you can see what is in there?

    Colourcascadefabrics,

    In theory yes, that’s the “stuff” in the editor under Appearance tab. In pratice no – copying and pasting it here probably won’t be helpful ’cause there’s to many other factors to be taken under consideration. I’d love to help more but at the moment I don’t feel like I’d be able (because of lack of time) to browse through all that code to clean up the mess. Despite that if you don’t really understand those things I’d suggest to hire someone to help you – otherwise you could unconsciously make some further damage to the site.

    Sometimes the solution is simple, sometimes not. And when it’s not there’s nothing wrong to ask for help but at this case it really seems like a job for a WP developer ??

    Cheers and Good Luck!
    Adam

Viewing 8 replies - 1 through 8 (of 8 total)
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