301 webhook delivery error
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I recently got an email from stripe about attempts to deliver to my webhook is failing. I have went through some threads on here and I am still quite not sure where to begin to resolve the issue. It is quite frustrating because no one seems to have stated a clear way to resolve the issue, so I am hoping to receive some additional help. I contacted stripe about the issue and will post the suggested information below. I have no idea how to run “tests” but I recently started a debug log yesterday in the settings of woocoommerce. I recently updated wordpress (about 3 days ago before being aware of the issue) and a few other plugins and looked around but I dont see where the could be any conflicts. I had no failures in my log in woocommerce (as advised to check for in other threads). Payments have been working fine so far so Im not sure what could be the issue now. Also one thread mentioned to check that the timezones are correct and i checked stripe it is correct and woo commerce store timezone is correct both are AKT time zone. Thank you in advance for your help.
Email I first received from stripe notifying me of webhook issue:
Hi there,We’re contacting you because we’re still having trouble delivering data to a webhook endpoint associated with your FDEUniversal account in live mode. Webhooks are used to notify your server about events that happen in your Stripe account, such as a payout completing or an invoice being created. The failing webhook endpoint is https://themagnificenttycoon.com/?wc-api=wc_stripe.
You or someone on your team has added that endpoint in your Stripe webhook settings, which you can view and edit here: https://dashboard.stripe.com/account/webhooks.
Please note that in most cases a failing webhook does not impact your payments or payouts. However, if you use subscriptions we rely on your webhook endpoint to notify you of new invoices. These invoices may be delayed for up to three days if your webhook is unable to successfully receive them. If you use Checkout, you may be handling the
checkout.session.completed
event as part of your purchase fulfillment process as described here: https://stripe.com/docs/payments/checkout/fulfillment#webhooks. If you do, failure to handle these events may interfere with purchase fulfillment.We’ve attempted to notify the endpoint 26 times since November 1, 2020 at 11:02PM. If this endpoint is important to your application, please try and fix the issue. If you do not need the webhook endpoint you can delete it from your Stripe webhook settings. We will stop sending notifications to your webhook by November 10, 2020 around 11:02PM.
Here is the summary of errors we have received when sending you webhooks:
* 26 requests returned a HTTP 301, which usually signifies you need to update your webhook URL to point towards a new location.You need to return anything between a HTTP 200 to 299 for the webhook to be considered successfully delivered.
For more details on the errors, you can find your events page here: https://dashboard.stripe.com/events.You can also always review the history of webhooks and failed request logs right from your dashboard: https://dashboard.stripe.com/events.
This email is the last time we’ll reach out to you before disabling the webhook.
For more in depth information about how to use webhooks, we recommend taking a look at our documentation: https://stripe.com/docs/webhooks.
Yours,
The Stripe team
Email from stripe support after contacting for help:
Hi there,
Thanks for confirming the email.
It does appear to that the webhook notifications we sent to endpoint https://themagnificenttycoon.com/?wc-api=wc_stripe were failing.
I took a look at some of the events in your account and see that your server is replying with an HTTP response code of 301. This indicates that your webhook page has moved. Stripe expects your webhook handler to reply with an HTTP status code in the 200-299 range, so delivery of this event failed as a result.
You can read a bit more about the status code your site returned to Stripe here:
https://en.wikipedia.org/wiki/HTTP_301This error indicates that their webhook page/URL has changed. You may want to reach out to WordPress to confirm the endpoint. The way to resolve this is usually just to replace the URL in your dashboard webhook settings with the one that your site is redirecting Stripe to currently:
https://dashboard.stripe.com/account/webhooksHere’s a quick link to reach out WordPress Woocommerce support: https://www.ads-software.com/support/plugin/woocommerce/
Once this is updated, any pending events sent to this endpoint should succeed.
I hope that helps. If anything else comes up, shoot us an email right away and we will do our best to help.
Always,
JoiMy store status currently:
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### WordPress Environment ###WordPress address (URL): https://themagnificenttycoon.com
Site address (URL): https://themagnificenttycoon.com
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Oldest: 2020-10-09 07:36:47 +0000
Newest: 2020-11-08 23:35:59 +0000Pending: 1
Oldest: 2020-11-09 09:56:55 +0000
Newest: 2020-11-09 09:56:55 +0000
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