3,424 visits but only 9 visitors??

@roam92

Hi,
Please Give Me ScreenShot From Wp-statistics Optimizatin Admin Page (Resources/Information Tab) ?

It’s a rather long page… Here is a copy & paste:

Resources

Memory usage in PHP: 	8,208,048 Bytes

PHP Memory Limit: 	256M

Number of rows in the wp_statistics_useronline table : 	7 Rows

Number of rows in the wp_statistics_visit table : 	2 Rows

Number of rows in the wp_statistics_visitor table : 	29 Rows

Number of rows in the wp_statistics_exclusions table : 	0 Rows

Number of rows in the wp_statistics_pages table : 	394 Rows

Number of rows in the wp_statistics_search table : 	4 Rows

Number of rows in the wp_statistics_historical table : 	0 Rows

Version Info

WP Statistics Version: 	12.6.3

PHP Version: 	7.3.2-3+ubuntu16.04.1+deb.sury.org+1

PHP Safe Mode: 	No

PHP IPv6 Enabled: 	Yes

jQuery Version: 	1.12.4

cURL Version: 	7.47.0

Zlib gzopen(): 	Installed

GMP PHP extension: 	Not installed

BCMath PHP extension: 	Installed

File Info

GeoIP Database: 	3.59 MB, created on April 16, 2019 @ 2:16 am

Server Info

SERVER_SOFTWARE 	nginx/1.15.7

Does that help?

Is the Client IP different from the Server Info (Remote_ADDR or another parameter) IP in Your wp-statistics Optimization page ?

Yes, they are different.

Here’s what those look like… I replaced the actual IP addresses with “1” and “2”:

Client Info

Client IP: 	address-1

Server Info

REMOTE_ADDR: 	address-2
HTTP_X_FORWARDED_FOR: 	address-2, address-1
HTTP_X_REAL_IP: 	address-2

Does that help? What can/should I do?

Thanks again.

@roam92

it seems your HTTP_X_FORWARDED_FOR have two ip for security your server.
we solved this problem in new Version that release soon.

thanks for your comment.

Hi @mehrshaddarzi,

OK, thank you very much. Yes, I use the Sucuri WAF (with caching) to filter traffic to my actual web host.

So I see that you added a “Visitor IP” Settings panel in the new version of WP-Statistics 12.6.4. That’s great.

But which one of these should I choose for my needs?

The choices are: “Use REMOTE_ADDR” “Use HTTP_X_FORWARDED_FOR” or “Use HTTP_X_REAL_IP” …

(All others have “No available data.” Or Custom Header.)

Thank you!

@roam92

in top page of visitor IP Tab, you see your real IP ok.
you should find same IP in items and select.
if all items is “no available data”.
please check all $_SERVER in bottom of page and type Custom Header.

Thanks @mehrshaddarzi

For my site, there are two possibilities which match the “real IP [address] detected with ipify.org service” at the top of the page…

The first is “REMOTE_ADDR” and the second is “HTTP_X_REAL_IP”. Those match the real IP at the top.

However, I tried both of these options, and neither one addresses the problem I am seeing…

WP Statistics is still registering a very small number of visitors compared to the number visits!

How can I have only 246 visitors with 6,396 visits? (These are not bots.)

How do I fix this?
Thanks again!

Hi @mehrshaddarzi … any thoughts or ideas?

Despite really wanting it to work, I cannot seem to make WP Statistics accurately measure my site’s traffic, no matter what I try…

Not sure why, as this is seemingly a mature plugin in its 12th major version.

Do you have any other suggestions??

Thanks!

• This reply was modified 5 years, 11 months ago by roam92.

@roam92

the basis of number visitor is unique User IP.
Please check your wp_statistics_visitor table in MySQL.
Which IP is repeated? The problem is there