3.5.4.2

What browser are you using? Do you have the woo commerce plugin enabled? What does 3.5.4.2 mean?

Hi Sorry my mistake,the number I must have got from somewhere else, the number should of been wordpress version 3.5.1…I tend to swap between 2 browsers firefox16 I think, and IE 10 either one doesn’t work…No I do not have woo commerce installed or enabled..Sorry but I am new to WordPress so I don’t know very much about it, but I did download it and activate thumbnail editor, and when in wordpress I click media/library see my pictures I uploaded, then with my mouse I hover over one of the pictures and I can see the links ” Edit, Delete permanently, view, thumbnails.” when clicking “thumbnails” presumably this activates “thumbnail editor”? I see word press pane on the left side as normal, with all the tabs e.g “dashboard,media, pages, comments etc but to the right of that only white space, but I noticed that at the top of the browser tabs I still have the IE favicon!!!! Should I have the WordPress “W” favicon??? Maybe it’s a webpage loading problem???

Thanks for your description of the problem!

Do you have any other plugins installed? Can you try disabling them?

Also if you could follow these debugging steps, I would really appreciate it (they are for chrome, but firefox is pretty much the same if you have the firebug extension installed.)

1. Put PTE in debug mode (Settings → Post Thumbnail Editor)
2. Open the PTE interface (as you described) and press F12.
3. Open the javascript console by pressing esc. (on firefox just click the console tab). See if any errors have occured — I’m guessing that you should see something here based on the problem that you’re seeing. Kindly copy any errors here.

hi thank you for reply, Well I don’t have firebug extension?? To be honest I have no idea what that is! If its a addon to firefox, I don’t have thati checked my addons. java script is checked in firefox /options/content etc I have to tell you IE is my default browser but as I say I do swap around because I sometimes use a proxy, in IE 10 only…because I live in china…I noticed when clicking on PTE the browser seems to be trying to connect to facebook as there is a small button saying connecting to facebook at the bottom left of the monitor in firefox,as you know facebook will not work in china unless you have a proxy..For this test anyway I only tried your suggestions in firefox.. I actually did get PTE working (meaning I was able to see it) for a second and then I tried again, and didn’t work.Thanks for your help..

I meant WordPress plugins, sorry.