3D Flipbooks will not play, just spins

  • Resolved ericleesmith

    (@ericleesmith)


    4 years, 6 months ago

    I bought the Pro version on May 19, 2020, I’m a long-time user. I posted this message over on your site:
    I have been a paid user for two years. My PDF’s stopped working recently. I bought the new version yesterday, May 19, and installed it. PDF books will either not load, most cases, or will load but no pages show but you can flip. I contacted my host and got my memory increased. I don’t know what else to do. The error message always says, “Please wait… the Application is Loading” but it just spins forever.
    The site is: agostinolaw.com Which is a commercial site and it’s important I get this fixed soon. Thanks, Eric
    You can see the problem here: https://agostinolaw.com/october-2018-agostino-journal/
    I need to get this fixed

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter ericleesmith

    (@ericleesmith)

    So, it was a hosting problem, they fixed it and said:

    It looks like this is failing because the plugin was requesting the www version of the pdf links and the CORS security policy is blocking it (screenshot: https://i.getf.ly/KouqXWOL) . This is because the main URL was switched to the non www URL shortly after the SSL certificate was added and our standard search/replace did not catch these links. We have gone ahead searched and replaced the site with the correct pdf links, and the 3d Flipbook plugin should be working for all pages. We do not forsee this issue happening again unless the primary domain is updated again.

Viewing 1 replies (of 1 total)
  • The topic ‘3D Flipbooks will not play, just spins’ is closed to new replies.