3D Secure Stripe Problem

Hi @wagnerd1109! I understand you’re having some difficulties with 3D secure. When you say the customer gets no information for the second authentication, what do you mean exactly?

Also, have you confirmed that the payment sources you’re using are actually set up to be able to use 3D secure? Not all payment credit cards allow this.

In general, though, you shouldn’t need to set up anything special in order to use 3D secure authentication with the Stripe plugin. This should just work as long as you have it set up in your Stripe account.

Hi,

i mean, that the customer get no request to confirm his purchase via second authentication (3DS). In my case, there is no request from dkb to verify the purchase, usually i have to confirm purchases via dkb app.

In addition in the web shop frontend you get no information about abort finance process. We can see it in the backend only. So the customer don′t know what happend or not happened.

The credit card from dkb allows 3D Secure https://www.dkb.de/kundenservice/haeufige_fragen/karten_und_bargeld/045_3D-Secure.html (only in german i think)

Hi @wagnerd1109,

i mean, that the customer get no request to confirm his purchase via second authentication (3DS). In my case, there is no request from dkb to verify the purchase, usually i have to confirm purchases via dkb app.

Since you mentioned that you’re already using Radar rules, you may want to check which one you have enabled exactly if you want customers to always be prompted for 3DS. In particular, you may want to look into using the “Request 3D Secure if 3D Secure is supported for card” rule.

If you only have it set to “Request 3D Secure if 3D Secure is required for card,” for example, ?then you may not be prompted for 3DS on your site even if you normally get that in other sites. That just means 3DS is supported for your card, but not necessarily required.

If you’re interested, you can read more about 3DS with Stripe here: Use Radar rules in the Dashboard

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hi,

the rader rule “Request 3D Secure if 3D Secure is supported for card” is set. In the stripe dashboard i see that 3DS request come from woocommerce but stripe say that the customer has not verify the purchase, but we/cutomer get no notifaction for verification.

Currently no payment is working, i tried several credit cards. Our test case was with a 30€ purchase.There is no way to pay with credit card over stripe.

Hi there!

the rader rule “Request 3D Secure if 3D Secure is supported for card” is set

Are you able to have a test disabling this setting and confirming that it would work this way?

I believe that it’s possible that you’re having a conflict as 3DS should still work as expected.

Also, could you share your current System Status Report? You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.

Hi,

i tried all setting in radar rule, with no success. The rule “Request 3D Secure if 3D Secure is supported for card” in radar seems the right setting, because i get information about 3D Secure request in the stripe dashboard. In the details of these request we get the information that 3D Secure is incomplete and the card holder has started 3D Secure authentification but has not completed it.

Our current systems status report:

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WP-PageNavi: von Lester 'GaMerZ' Chan – 2.94.0
WP Video Lightbox: von Tips and Tricks HQ
Ruhul Amin – 1.9.3

WPFront Scroll Top: von Syam Mohan – 2.0.7.08086

### Inactive Plugins (3) ###

Advanced Woo Search PRO: von ILLID – 1.45
Payment Plugins for Stripe WooCommerce: von Payment Plugins
[email protected] – 3.3.11

WooCommerce Payment Fees Lite: von Pinch Of Code – 1.5.2

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: ?
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #12842 - /shop-redirect/
Warenkorb: #361 - /shop-alt/warenkorb/
Kasse: #362 - /shop-alt/warenkorb/kasse/
Mein Konto: #363 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #651 - /agb/

### Theme ###

Name: WordPress Child Theme Atomion
Version: 1.0
Author URL: https://marketpress.de
Child Theme: ?
Parent Theme Name: WordPress Theme Atomion
Parent Theme Version: 1.3.1
Parent Theme Author URL: https://marketpress.de/
WooCommerce Support: ?

### Templates ###

Overrides: wordpress-theme-atomion-child/woocommerce/archive-product.php
wordpress-theme-atomion/woocommerce/cart/cart-shipping.php
wordpress-theme-atomion/woocommerce/cart/cart.php
wordpress-theme-atomion-child/woocommerce/cart/cross-sells.php
wordpress-theme-atomion/woocommerce/cart/mini-cart.php Version 3.7.0 ist veraltet. Die Hauptversion ist 5.2.0
wordpress-theme-atomion-child/woocommerce/checkout/form-pay.php Version 3.4.0 ist veraltet. Die Hauptversion ist 5.2.0
wordpress-theme-atomion-child/woocommerce/checkout/payment.php
wordpress-theme-atomion/woocommerce/checkout/review-order.php Version 3.8.0 ist veraltet. Die Hauptversion ist 5.2.0
wordpress-theme-atomion/woocommerce/checkout/thankyou.php
wordpress-theme-atomion/woocommerce/content-product.php
wordpress-theme-atomion-child/woocommerce/emails/customer-note.php
wordpress-theme-atomion-child/woocommerce/emails/customer-on-hold-order.php
wordpress-theme-atomion-child/woocommerce/emails/email-customer-details.php
wordpress-theme-atomion-child/woocommerce/emails/email-styles.php Version 3.3.0 ist veraltet. Die Hauptversion ist 4.0.0
wordpress-theme-atomion/woocommerce/global/breadcrumb.php
wordpress-theme-atomion/woocommerce/global/wrapper-end.php
wordpress-theme-atomion/woocommerce/global/wrapper-start.php
wordpress-theme-atomion/woocommerce/loop/loop-start.php
wordpress-theme-atomion/woocommerce/myaccount/form-edit-account.php
wordpress-theme-atomion/woocommerce/myaccount/form-login.php
wordpress-theme-atomion/woocommerce/myaccount/my-address.php
wordpress-theme-atomion/woocommerce/myaccount/navigation.php
wordpress-theme-atomion/woocommerce/myaccount/orders.php
wordpress-theme-atomion-child/woocommerce/myaccount/view-order.php
wordpress-theme-atomion-child/woocommerce/product-searchform.php
wordpress-theme-atomion-child/woocommerce/single-product/add-to-cart/variable.php
wordpress-theme-atomion-child/woocommerce/single-product/meta.php
wordpress-theme-atomion/woocommerce/single-product/product-attributes.php
wordpress-theme-atomion-child/woocommerce/single-product/related.php Version 1.6.4 ist veraltet. Die Hauptversion ist 3.9.0
wordpress-theme-atomion/woocommerce/single-product/review-meta.php
wordpress-theme-atomion/woocommerce/single-product/review.php
wordpress-theme-atomion/woocommerce/single-product/tabs/additional-information.php
wordpress-theme-atomion/woocommerce/single-product/tabs/description.php
wordpress-theme-atomion/woocommerce/single-product/tabs/tabs.php
wordpress-theme-atomion/woocommerce/single-product/up-sells.php
wordpress-theme-atomion/woocommerce/single-product-reviews.php

Outdated Templates: ?
					
					
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wie Sie aktualisieren k?nnen

### Action Scheduler ###

Abgeschlossen: 196
Oldest: 2021-09-30 14:27:25 +0200
Newest: 2021-10-31 12:00:23 +0100

Ausstehend: 1
Oldest: 2021-11-01 11:14:25 +0100
Newest: 2021-11-01 11:14:25 +0100

### Status report information ###

Generated at: 2021-10-31 12:08:06 +01:00

• This reply was modified 3 years, 4 months ago by Steven Stern (sterndata).

Hi again,

In the details of these request we get the information that 3D Secure is incomplete and the card holder has started 3D Secure authentification but has not completed it.

That sounds like it is working. After all the setting can only provide 3DS but not make sure it is completed.
Does it show up ok when you give it a try?

Kind regards,

Hi,

I′m not sure what you mean with “does it show up ok when you give it a try?”

But the setting doesn′t provide 3DS, there is no information to the customer.

kind regards

Hi @wagnerd1109
Thank you for following up!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @wagnerd1109.

Did you resolve this issue? Having same issue: Woocommerce, 3d secure set but nothing gets to the customer – no redirect or notice to enter additional data for the card. What could be the issue?

Best regards

• This reply was modified 2 years, 11 months ago by Delpierooo.

Hi @delpierooo ,

we got no usefull solution, so we switched to the WooCommerce Payments Plugin by Automattic. This plugin use a stripe express account, it is a seperate and standalone account and has nothing to do with normal stripe account, so the explaination from support.

Best regards