3D Secure transaction failing with Qonto

Hi @oliviertassinari,

Could you please tell us more about Qonto and how did you configure it on your site? The WooCommerce Stripe Payment Gateway doesn’t support Qonto at this moment. You can find the list of available Payment Methods here.

Also, it will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Thanks!

Qonto issues Mastercard debit cards. There shouldn’t be anything to configure as Stripe can handle most debit cards.

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### Status report information ###

Generated at: 2021-05-20 08:23:21 +00:00

Hi @oliviertassinari,

I’m not seeing anything of concern within the sites system status report.

With regards to 3D Secure for card providers, that’s something which Stripe themselves implement for payment cards and not the Stripe plugin for WooCommerce. Stripe triggers 3D Secure automatically for a transaction if required by a regulatory mandate such as Strong Customer Authentication.

You can read more about Stripes 3D secure implementation on this page of their website below.

https://stripe.com/docs/payments/3d-secure

YOu can also look at your Stripe Radar section to see what the failure messages indicate if any are present.

https://dashboard.stripe.com/settings/radar

What I would suggest doing is enabling debug logging within the Stripe plugin and once enabled attempt a test using the Qonto Mastercard you have.

You can enable debug logging in Stripe from WooCommerce > Settings > Payments > Stripe from this setting below.

Image Link: https://cloudup.com/cJWPatvTVUc

When enabled can you then attempt to perform a test purchase on your site? Once you’ve attempted the test purchase can you visit WooCommerce > Status > Logs and look for the latest Stripe log file.

Image Link: https://cloudup.com/c3Z91HN4ROb

You can then look at the Stripe logs to see possibly why the transaction has failed. That may hold some clues

Ok, thanks for the debug tip. I have tried again today, and it seems that either Stripe, Qonto, or the intermediate bank provided fixed the integration. I can now see a modal open instead of a failing error message.

Hey there!

Thanks for keeping us posted and letting us know that the modals are working now and marking this resolved.