3D Secure Verification Token is missing

Hi @sebasborrero

Thanks for reaching out!

I understand that you’re experiencing an issue with the 3D Secure Verification Token missing on your site when using the Square plugin upon checkout.

WooCommerce Square?combines an SAQ-A PCI-compliant payment method with 3D Secure verification, with product and inventory synchronization, letting you sell via multiple sales channels and accept payments online securely.

3D Secure (3DS) is an additional security layer for online credit and debit card transactions, designed to protect both customers and merchants from fraudulent activities. It is widely used around the world and supported by major card networks such as Visa, MasterCard, and American Express.

I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end. Checkout is successful when using the Square plugin.

For us to investigate your issue further, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hello Xue

Thank’s for your assistance.

WordPress environmentWordPress address (URL):https://mglondono.comSite address (URL):https://mglondono.comWooCommerce version:7.5.1WooCommerce REST API package:?7.5.1?/home/mglondon/public_html/wp-content/plugins/woocommerce/includesWooCommerce Blocks package:?9.6.6?/home/mglondon/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/Action Scheduler package:?3.5.4?/home/mglondon/public_html/wp-content/plugins/woocommerce/packages/action-schedulerLog directory writable:?/home/mglondon/public_html/wp-content/uploads/wc-logs/WordPress version:6.2WordPress multisite:–WordPress memory limit:768 MBWordPress debug mode:–WordPress cron:Language:en_USExternal object cache:–

Server environmentServer info:ApachePHP version:7.4.33PHP post max size:2 GBPHP time limit:30PHP max input vars:1000cURL version:7.88.0, OpenSSL/1.1.1tSUHOSIN installed:–MySQL version:5.5.5-10.3.38-MariaDB-cll-lveMax upload size:2 GBDefault timezone is UTC:fsockopen/cURL:SoapClient:DOMDocument:GZip:Multibyte string:Remote post:Remote get:

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Post Type Countsattachment?194cpt_dishes?6cpt_layouts?6cpt_services?6cpt_team?9cpt_testimonials?3custom_css?1customize_changeset?6elementor_library?9envato_tk_import?1flamingo_contact?9flamingo_inbound?2language_switcher?4nav_menu_item?43oembed_cache?3page?35post?26product?14revision?802rtb-booking?195shop_order?7tribe_events?3tribe_organizer?1tribe_venue?1wp_global_styles?1wpcf7_contact_form?2

SecuritySecure connection (HTTPS):Hide errors from visitors

Active plugins (28)Better Search Replace?by WP Engine – 1.4.2Contact Form 7?by Takayuki Miyoshi – 5.7.5.1Joinchat?by Creame – 4.5.20Yoast Duplicate Post?by Enrico Battocchi & Team Yoast – 4.5Elementor?by Elementor.com – 3.12.1Elfi Masonry Addon for Elementor?by Sharabindu – 1.2.0Envato Elements?by Envato – 2.0.11Epic Gallery?by Jegtheme – 1.0.3Flamingo?by Takayuki Miyoshi – 2.3Multimedia Carousel - Classic & Perspective versions?by Lambert Group – 2.5Bookings For WooCommerce?by WP Swings – 3.0.7Regenerate Thumbnails?by Alex Mills (Viper007Bond) – 3.1.5Slider Revolution?by ThemePunch – 6.5.31Snapshot Pro?by WPMU DEV – 4.15.0Portfolio Builder?by SolverWP – 1.0.1TranslatePress - Multilingual?by Cozmoslabs, Razvan Mocanu, Madalin Ungureanu, Cristophor Hurduban – 2.5.1ThemeREX Addons?by ThemeREX – 2.17.4ThemeREX Pop-Up?by ThemeREX – 1.1.3ThemeREX Updater?by ThemeREX – 2.0.0WooCommerce PayPal Payments?by WooCommerce – 2.0.4WooCommerce Square?by WooCommerce – 3.7.0WooCommerce?by Automattic – 7.5.1Defender Pro?by WPMU DEV – 3.10.1Hummingbird Pro?by WPMU DEV – 3.4.5WP Mail SMTP?by WPForms – 3.7.0Smush Pro?by WPMU DEV – 3.12.6SmartCrawl Pro?by WPMU DEV – 3.5.1WPMU DEV Dashboard?by WPMU DEV – 4.11.18

Inactive plugins (0)

Dropin Plugins (2)advanced-cache.php?advanced-cache.phpmaintenance.php?maintenance.php

Must Use Plugins (1)Elementor Safe Mode?by Elementor.com – 1.0.0

SettingsAPI enabled:–Force SSL:–CurrencyUSD ($)Currency positionleftThousand separator,Decimal separator.Number of decimals2Taxonomies: Product typesexternal (external), grouped (grouped), mwb_booking (mwb_booking), simple (simple), variable (variable)Taxonomies: Product visibilityexclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)Connected to WooCommerce.com:–Enforce Approved Product Download Directories:Order datastore:WC_Order_Data_Store_CPT

WooCommerce pagesShop base:#54 - /shop/Cart:#55 - /cart/Checkout:#56 - /checkout/My account:?Page visibility should be?publicTerms and conditions:?Page not set

ThemeName:PubzinneVersion:1.0.0Author URL:https://axiomthemes.com/Child theme:?– If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See:?How to create a child themeWooCommerce support:

TemplatesOverrides:?–

WooCommerce PayPal PaymentsOnboardedShop country codeUSWooCommerce currency supportedAdvanced Card Processing available in countryPay Later messaging available in countryWebhook statusVault enabledLogging enabled–Reference Transactions–Used PayPal Checkout pluginTracking enabled

Square?Environment:ProductionTokenization Enabled:–Debug Mode:Display at Checkout

AdminEnabled Features:activity-panels, analytics, coupons, customer-effort-score-tracks, import-products-task, experimental-fashion-sample-products, shipping-smart-defaults, shipping-setting-tour, homescreen, marketing, multichannel-marketing, mobile-app-banner, navigation, onboarding, onboarding-tasks, remote-inbox-notifications, remote-free-extensions, payment-gateway-suggestions, shipping-label-banner, subscriptions, store-alerts, transient-notices, woo-mobile-welcome, wc-pay-promotion, wc-pay-welcome-pageDisabled Features:minified-js, new-product-management-experience, product-variation-management, settingsDaily Cron:?Next scheduled: 2023-04-14 03:43:07 +00:00Options:Notes:68Onboarding:completed

Action SchedulerVersion:3.5.4Data store:ActionScheduler_DBStoreAction Status?CountOldest Scheduled DateNewest Scheduled DateComplete?1042023-03-13 14:04:44 +00002023-04-13 05:07:23 +0000Failed?42023-03-04 05:34:35 +00002023-04-11 05:31:08 +0000Pending?52023-04-13 05:07:31 +00002023-04-17 22:48:42 +0000

Status report informationGenerated at:?2023-04-13 05:07:33 +00:00


2023-03-13T01:35:32+00:00 CRITICAL #!trpst#trp-gettext data-trpgettextoriginal=5693#!trpen#Uncaught Error: Call to a member function get_type() on bool in /home/mglondon/public_html/wp-content/plugins/mwb-bookings-for-woocommerce/public/class-mwb-bookings-for-woocommerce-public.php:78
Stack trace:
#0 /home/mglondon/public_html/wp-includes/class-wp-hook.php(308): Mwb_Bookings_For_Woocommerce_Public->mbfw_public_enqueue_scripts('')
#1 /home/mglondon/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#2 /home/mglondon/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /home/mglondon/public_html/wp-includes/script-loader.php(2180): do_action('wp_enqueue_scri...')
#4 /home/mglondon/public_html/wp-includes/class-wp-hook.php(308): wp_enqueue_scripts('')
#5 /home/mglondon/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#6 /home/mglondon/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#7 /home/mglondon/public_html/wp-includes/general-template.php(3043): do_action('wp_head')
#8 /home/mglondon/public_htm in /home/mglondon/public_html/wp-content/plugins/mwb-bookings-for-woocommerce/public/class-mwb-bookings-for-woocommerce-public.php on line 78#!trpst#/trp-gettext#!trpen#

2023-03-13T18:57:05+00:00 CRITICAL Uncaught Error: Call to a member function get_type() on bool in /home/mglondon/public_html/wp-content/plugins/mwb-bookings-for-woocommerce/public/class-mwb-bookings-for-woocommerce-public.php:78
Stack trace:
#0 /home/mglondon/public_html/wp-includes/class-wp-hook.php(308): Mwb_Bookings_For_Woocommerce_Public->mbfw_public_enqueue_scripts('')
#1 /home/mglondon/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#2 /home/mglondon/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /home/mglondon/public_html/wp-includes/script-loader.php(2180): do_action('wp_enqueue_scri...')
#4 /home/mglondon/public_html/wp-includes/class-wp-hook.php(308): wp_enqueue_scripts('')
#5 /home/mglondon/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#6 /home/mglondon/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#7 /home/mglondon/public_html/wp-includes/general-template.php(3043): do_action('wp_head')
#8 /home/mglondon/public_htm en /home/mglondon/public_html/wp-content/plugins/mwb-bookings-for-woocommerce/public/class-mwb-bookings-for-woocommerce-public.php en la línea 78

Hi @sebasborrero ,

Thanks for sharing the above information!

For clarity, is this a new issue, or one that has been present ever since installing WooCommerce Square? If the former, do you recall making any changes/updates to your site prior to noticing this issue?

WooCommerce version: 7.5.1
WooCommerce database version:7.4.1

As per your system status report, I am able to see that the WooCommerce core version and WooCommerce Database do not match.

As a first step, please could you update this, in order to obtain optimal functionality. This can be done via?WooCommerce?→?Status?→?Tools?→?Update database.

You can read more about this in our How to Update WooCommerce guide.

Please ensure that you have a good?backup?of your?full site and database?in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

2023-03-13T01:35:32+00:00 CRITICAL #!trpst#trp-gettext data-trpgettextoriginal=5693#!trpen#Uncaught Error: Call to a member function get_type() on bool in /home/mglondon/public_html/wp-content/plugins/mwb-bookings-for-woocommerce/public/class-mwb-bookings-for-woocommerce-public.php:78

With regards to the error log, it appears that there are critical errors being caused by the Bookings for WooCommerce by WP Swings plugin.

I’d suggest reaching out to their developers for further help with this issue.

Alternatively, you can have a look at the WooCommerce Bookings extension. WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the extension, and make sure that it is what you are looking for.

Cheers!

Hello,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thanks.