• Customers are saying they encounter an error upon placing their orders and says token is missing.

    The page I need help with: [log in to see the link]

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  • Thread Starter 320designs

    (@320designs)

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Needs setup<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Disabled<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Disabled Square<br><br>Environment: Production<br>Tokenization Enabled: ?<br>Debug Mode: Display at Checkout Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-11-14 08:54:31 +00:00<br>Options: ?<br>Notes: 94<br>Onboarding: completed Action Scheduler<br><br>Complete: 184<br>Oldest: 2024-10-13 14:59:37 +0000<br>Newest: 2024-11-13 14:34:18 +0000<br><br>Failed: 45<br>Oldest: 2024-01-03 14:13:32 +0000<br>Newest: 2024-06-24 21:53:27 +0000<br><br>Pending: 12<br>Oldest: 2024-11-13 14:49:18 +0000<br>Newest: 2024-12-03 06:09:06 +0000 Status report information<br><br>Generated at: 2024-11-13 14:44:23 +00:00<br>
    Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @320designs ,

    Thanks for reaching out to us and providing the system status report + error message. It sounds like there might be an issue with the integration between WooCommerce and Square.

    The 3D Secure Verification Token is missing error means there’s an issue in confirming the cardholder’s identity during payment. This is part of extra security for online card payments. If the token isn’t properly sent from your site to Square and the bank, the payment can’t finish. This can be caused by configuration issues, outdated plugins, or even conflicts with other plugins or themes that alter or interfere with the payment process. I noticed from your System Status Report that both Square and WooCommerce are up to date, so it seems like this might be a settings issue or plugin/theme conflicts.

    Before troubleshooting possible conflicts, could you first try checking if Square API credentials are correctly configured in WooCommerce → Settings → Payments → Square. If they are, consider disconnecting and reconnecting your Square account to reset the connection by following this guide. This can sometimes resolve unexpected token issues.

    Please keep me updated on your progress.

    Thread Starter 320designs

    (@320designs)

    Unfortunately all the suggestion did not work. But found an error when I inspect element with the error saying that “Uncaught ReferenceError: jQuery is not defined”

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I see that the error message you’re encountering is related to the Square plugin, specifically the code: wc_square_credit_card_payment_form_handler.

    This issue could be caused by a plugin or theme conflict with the Square plugin. Could you please confirm if Square was working properly on your site before, or if you are setting it up for the first time?

    If Square was working fine previously, I recommend running a conflict test to determine if the issue is related to a plugin conflict. Here’s a helpful guide on how to perform the conflict test:
    How to Test for Conflicts

    If you are runing Square plugin first time, please contact us at?WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Additionally, could you please navigate to?WooCommerce > Status > Logs?and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

    If so, please select ‘View’ and copy and paste them into your reply here.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter 320designs

    (@320designs)

    Plugin was working perfectly fine before. Also, I deactivated all plugins except from Woocommerce and the Square plugin to test but the issue is still there. Further, there are no fatal error on the logs.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

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