3DS error on checkout page

  • Resolved rajkakadiya

    (@rajkakadiya)


    1 year, 3 months ago

    Hi
    I have been using this plugin since thee year. since long time Indian user haven’t been able to pay payment via credit card, Getting bellow errors on the checkout page https://prnt.sc/9VzYjPyH6B7W

    Payment Failed ( PaymentMethods of type card cannot be attached to Customers directly without 3DS due to Indian payment regulations. Please instead provide the PaymentMethod and Customer alongside a SetupIntent or PaymentIntent with the setup_future_usage parameter. See https://support.stripe.com/questions/guide-for-saving-cards-in-india for more details. ).

    I have contacted stripe support but they are asked to contact plugin support.

    Please check it and let me know if need anything from my side.
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @rajkakadiya,

    Greetings from WebToffee support.

    We are sorry for the inconvenience caused. We will look into the matter and get back to you.

    Thread Starter rajkakadiya

    (@rajkakadiya)

    Hi Thanks for quick reply.
    Is there any update?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @rajkakadiya,

    We are sorry to keep you waiting.

    We were not able to recreate the issue on our side when we tested with an Indian card. To help us better understand the issue, please share the Stripe log of an affected order from the WooCommerce > Status > Logs page and the version number of the Stripe Payment Gateway plugin you are using.

    I am awaiting your response.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @rajkakadiya,

    We haven’t heard back from you. As this thread has been inactive for a while, we are marking it as resolved. If you require any further assistance, please create a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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