4.2.1 Plugin Update Issue

Huge Issue – Our Customer Order Information is Getting Deleted Upon Updating Shipment Data!!!

Please Help!

• This reply was modified 7 years ago by ndoolin.

A quick work around, if you have not already done so, is to disable the auto order update task in Shipworks and manually update each order with tracking and status. Hopefully a roll back or a fix is available ASAP!!

Thanks for the Tip! I’m going to do that now.

When it happened with the first order I figured it was just a fluke, but then it happened with another order and the data it deletes is not the same on each order. It looks it overwrites a bunch of the Meta Keys in postmeta table with _wc_shipment_tracking_items over and over with the Tracking Data.

Ok I just spoke with Olivier, the Developer, and he is pushing out a fix that should appear in the next 15 minutes or so. I think he indicated that it had something to do with a conflict with the woocommerce shipment tracking plugin.

Great, hope that will resolve the issue. Thanks.

Hello,

Thank you again ndoolin for your call, I just release an update, please update asap
Version 4.2.2

Thank you
Olivier

HI Olivier,
Will do, thank you for the fast update and response!

You are welcome

I am feeling very sorry for the lost of metadata, I hope it won’t be a big issue to put them back. If you want to send me your website via the form on https://www.advanced-creation.com/web-design-contact/ I will refund you the last payment

Thank you
Olivier

Hi Olivier,
4.2.2 installed meta data issue resolved. But still an issue – The order status is being updated in Woo but tracking information is not being updated.

Humm, I see the issue, I will try to do a fix tomorrow

Thank you
olivier

Olivier, @jpdavy1

I was able to manually push the tracking data from shipworks up to the site on one of my orders. I also was able to update the order status manually from Shipworks.

@jpdavy1 Did you re-enable the Actions in Shipworks to Auto Push the tracking Data?

@ndoolin, yes the tasks are reactivated. I’ll try manual push of tracking, thanks.

@ndoolin, @jpdavy1,

I just released a new update to fix it, please update to version 4.2.3

Thank you
Olivier

• This reply was modified 7 years ago by AdvancedCreation.

Olivier,

Updated – So far so Good!

Thanks!

-Nick

Good, let me know if you need anything else