4.2.9 Was everything you have said?

Hi!

We’re sorry to hear about the issues with the Dark Mode plugin after the update. We’d love to see the videos you mentioned to better understand the problem. You can upload them to a file-sharing service like Google Drive or Dropbox and share the links here.

In the meantime, please try clearing your cache and temporarily disabling other plugins to check for conflicts.

Thank you.

https://www.dropbox.com/scl/fo/gf9oi1dk8w4bx6rh4andi/AN9nqtLNtaATM4wbLA89kkw?rlkey=oerpsjp3zk16awfv05tggs7n8&st=ytmi9f5g&dl=0

MP4 Files Pro Update and After Update

• This reply was modified 1 month ago by Toby963.

Thanks for sharing the video links! We’ll review them to get a better understanding of the issue.
In the meantime, we appreciate your patience as we investigate further.

Thank you!

Try clearing your cache and temporarily disabling other plugins to check for conflicts.

It’s still the same, I also noticed that there is another Update for the Plugin, I will leave this till I hear back from you.

Toby

Hi Toby,

Thanks for your update! Please try the new plugin update.

Also, we couldn’t access the Dropbox video file. Could you please resend the link or check the permissions?

Thanks!

Hi

I tried the New Version 5.1.5 and the result was just the same and I reverted back to 4.2.9.

I have cleared the cache and temporarily disabling other plugins to check for conflicts.

Still the same.

Sorry about Dropbox I have taken Before and After Video’s and a screenshot of the version I have active on my site, which I have uploaded to Dropbox. Sorry to be a pain, but I like this plugin and would not like to go elsewhere and thanks for your patience and a great Plugin.

https://www.dropbox.com/scl/fo/ds5pca5mm1tnnadd4yjf2/AHhjgWsiM2VIdAmOYzUkvvo?rlkey=3uagdw0yt9miyh0fdwe0vzjsl&st=gthxohce&dl=0

• This reply was modified 3 weeks, 6 days ago by Toby963.

Thank you for your feedback and for sharing the video and screenshot. We checked your video and wanted to confirm, is the only issue related to colors?

You’re not being a pain at all, We understand how important this plugin is to you, and we appreciate your patience as we work through these issues.

Hi

Sorry this is the first chance to get back to you.

Its the Text that seems to either go so dark you can’t read it and some of the Icon’s and Links go very bright, so yes it’s to do with the colours, however some of the sections on some of the pages change, for the worst.

When on 4.2.9 using either of the 2 Pre-set colours, Gold or Sapphire everything is OK.

I update beyond that and I get the problems.

I have taken Screenshots and Video’s of the site.

The only thing that may or may not help is that I have it on Constant Dark Mode.

https://www.dropbox.com/scl/fo/32plrexvi6dtyy3kuvtte/AHfvUU0Gk1QYTkZkCSL6Jg4?rlkey=5lyf69a4zkewvd9gv32szpi61&st=5j81diq6&dl=0

Above are the latest images/videos

Hi

I know that this is not a Paid Version, but do you have any updates/workarounds that I could work on?

I don’t want to purchase it and I still have to revert back to Version 4.2.9

Best Regards

Toby

These are the Video’s and Screenshots

https://www.dropbox.com/scl/fi/wp37wwr9324g3vyd1hki0/Plugin-5.1.5-and-Sapphire-Preset-Colour.mp4?rlkey=9wmaqb85gqxt2604f1yoft2fd&st=s3yd7zht&dl=0

https://www.dropbox.com/scl/fi/pygcltf0ymbuwxjapyjxq/Darkmode-Colour-Preset-Gold.jpg?rlkey=o6nbqrh5jpdy6y5zzvpi9ekf8&st=cubmhz1e&dl=0

Hi,

Thank you for your patience. With each update, we work to ensure compatibility with various themes, but sometimes issues like this arise.

We recommend testing the latest update to see if it resolves the problem. Check for CSS conflicts in your theme.

If the issue persists, please feel free to reach out again, and we’ll be happy to assist further.

Hi You must be getting fed up with me.

Sorry to say it did not work and I have had to revert back to Ver 4.2.9 again.

I took a screenshot before and after and uploaded them to Dropbox for you.

If I can’t get it sorted soon, I feel my only option is to bite the bullet and try something else as I don’t like leaving outdated plugins on my site. You have a great product, but for whatever reason it doesn’t like me.

Thanks for your patience in dealing with this.

https://www.dropbox.com/scl/fo/u7or49p0b61hh4fciz466/AENBY143iJNKi0FdFDhjjKo?rlkey=va3i489lolriq8486m15ds0oq&dl=0

Toby

Hi,

No need to worry, we’re here to help, and we appreciate you reaching out and sharing the screenshots. We’re currently investigating the issue on our end to understand why the latest version isn’t working as expected for you.

We’ll keep you updated with any findings. If there’s anything else you notice, please let us know. We’re committed to making this right for you.