4.3 update erased all sites

  • Resolved Mindblighter

    (@mindblighter)


    2 years ago

    Hey all,
    just wanted to drop a warning that updating to 4.3 erased all sites from our dashboard so think twice before updating. Even if trying to export a CSV there’s just a message saying there are no sites.

    Update: looks like the sites are still in the DB as trying to add a previous site results in the message “Error detected: Site is already connected to your MainWP Dashboard”.

Viewing 8 replies - 1 through 8 (of 8 total)
  • alfredo49

    (@alfredo49)

    Same, all my sites dissapears!

    sidekickit

    (@ecommany)

    We have the same problem.

    For now the solution is to remove Main WP 4.3 from the server by using a FTP client like Filezilla. You can find the plugin in wp-content/plugins.

    Next step is to upload Main WP version 4.2. You can download it at the bottom of this page > https://www.ads-software.com/plugins/mainwp/advanced/.

    Extract the ZIP and upload it again with your FTP client. Now your sites will be visible again.

    Don’t delete the plugin via wp-admin and install 4.2 again via wp-admin because you can loose settings.

    • This reply was modified 2 years ago by sidekickit.
    • This reply was modified 2 years ago by sidekickit.

    The same here. It is certainly a bug in version 4.3.
    What I did is what @ecommany said, but without using FTP, I just downloaded the latest 4.2 version (it’s 4.2.7.1) and uploaded it using the add new plugin featured, and replaced the 4.3 version with it, and all my websites came back. I think you can also use the WP Rollback plugin, and you will get the same result. We should wait until MainWP fixes the issue.

    pippijn

    (@pippijn)

    For me too. I rolled back to version 4.2.7.1 and the websites are visible again

    Plugin Support Bogdan Rapaic

    (@bogdanrapaic)

    Hi,

    We have been trying to duplicate this problem on our test setups, but we couldn’t.
    Can you please open a helpdesk ticket so we can look further into this?

    Plugin Support Bojan Katusic

    (@bojankatusic)

    Hi all,

    We’ve managed to isolate the cause of this issue.
    Please see this help article for more information about how to resolve it: https://kb.mainwp.com/docs/how-to-fix-the-empty-manage-sites-table-after-update-to-version-4-3/

    If you would still be facing the same issue, please open a private ticket so we can assist you.

    sidekickit

    (@ecommany)

    Yes this solved our problem. Thank you.

    Thread Starter Mindblighter

    (@mindblighter)

    Thank you, changing the table engines seems to have resolved the issue for us as well. And boy you guys use a lot of tables ??

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘4.3 update erased all sites’ is closed to new replies.