400k+ validations with 220k sessions?! UH…

  • I’m using Mailgun with the Woocommerce plugin.

    In the first month of paid service, Mailgun reports that we had over 416,000 validations and charged me over $2,000!

    Uh… we only had 220k VISITORS to our site, and only 13k to our checkout page.

    Mailgun conceded that they’re validating emails that Woo sends to our own domain (order validations), and suggested that *something* is causing multiple validations. I can’t see how that would get us to 400k+ and they’ve provided NO transparency, no ability to audit their data, no way to modify their service to address whatever the problems are, and NO offer to give any credit for problems that, frankly, they could have anticipated before the switch to a paid service by looking up the number of validations we had PRIOR to their switch to paid (I spoke with a sales rep prior to deciding so continue using Mailgun after their switch).

    Buyer beware!

    • This topic was modified 7 years, 1 month ago by sashen. Reason: add the cost
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  • Plugin Author Jesin A

    (@jesin)

    Hi Sashen,

    I’m very sorry for the inconvenience caused. The WooCommerce orders page in WP-Admin passes all emails through the standard WordPress validation process every time it loads. Since this plugin was active the Mailgun validation service was used every time the orders page loaded causing a massive number of validation requests.

    I’ve released a new version which excludes the orders page (WP-Admin > WooCommerce > Orders). In addition you can set a validation limit in your Mailgun account settings page in the “Details” section.

Viewing 1 replies (of 1 total)
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