401 error after newest update

  • When I try to print a shipping label, I get the following error:

    The WooCommerce Shipping & Tax server returned: Unauthorized Invalid credentials ( 401 )

    I tried disconnecting/reconnecting Jetpack but I get the same error. What can be causing this?

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  • Hi @cpkid1!

    The 401 error is normally indicative of an authentication issue, like when HTTP Authentication is being enforced.

    Can you check if your server or maybe a security plugin is enforcing HTTP Authentication via .htaccess?

    If it’s not an issue with any of those, can you provide us a copy of your System Status Report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

    Alternatively, you can contact us at WooCommerce.com > My Account > Support and share your full System Status Report with us there. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Hi, @cpkid1!

    We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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