401 error, Unauthorized, Invalid token
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My last version od GLA cant be connected. I see a lot of logs:
Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error:
GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/my-CORRECT_ID/accounts/my-CORRECT_ID
resulted in a401 Unauthorized
response:
{“statusCode”:401,”error”:”Unauthorized”,”message”:”Invalid token”,”attributes”:{“error”:”Invalid token”}}I think this issue came with my rollback from backup (all, SQL, plugins,etc.). GLA is in last version. Downgrade didn’t help, reinstall, removing all the files from server too.
Trying to edit phone number or store address loads a edit form for a while and then returns me back.
Product feed tab: An error occurred while retrieving your product feed. Please try again later.
Reports: returns me to settings tab
Dashbord tab, as above.
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Hi @plazteeck
Thank you for reaching out!
Are you able to connect to any other merchant account or create one in the process? Could you do that for now to make sure all is working well otherwise? Then we can try to switch to the merchant account you’d like to use.
If not, I’d like you to try resetting the permissions on your Google Account.
Could you revoke the previous access permissions to your Google account? Open the Security settings for your Google Account at https://myaccount.google.com/security, then go to “Manage third party access” and remove access for the WooCommerce App.
Then when making the connection, be sure you grant all of the following permissions a shown in this screenshot: https://d.pr/i/0Ge0Id
Let us know what you find!
Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?
You can get it by navigating to the
WooCommerce / Status
section of your site. Once there, click on theGet system report
button and then copy it by clicking on theCopy for support
button. Then paste it here in a comment.Thank you!
- This reply was modified 2 years, 5 months ago by Rafy a11n.
@nawaz0705 Thanks for answer. I can do nothing in my GLA plugin. The circle is rolling all the time and tabs returns me back to settings. It look like this now https://imgur.com/hqxPaCP I can’t edit my phone number, address or even set the Merchant ID.
I removed WooCommerce from account, but the situation is the same.
All logs are the same as above.### WordPress Environment ### WC Version: 6.4.1 REST API Version: ? 6.4.1 WC Blocks Version: ? 7.2.2 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.3.2 Log Directory Writable: ? WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: pl_PL External object cache: – ### Server Environment ### Server Info: Apache/2 PHP Version: 7.4.29 PHP Post Max Size: 512 MB PHP Time Limit: 600 PHP Max Input Vars: 1000 cURL Version: 7.47.0 GnuTLS/3.4.10 SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.13-MariaDB-log Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.4.1 WC Database Prefix: wpxx_ Ca?kowity rozmiar bazy danych: 83,00MB Rozmiar bazy danych: 78,00MB Rozmiar indeksu bazy danych: 4,00MB wpxx_woocommerce_sessions: Dane: 0,07MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_api_keys: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_attribute_taxonomies: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_downloadable_product_permissions: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_order_items: Dane: 0,02MB + Indeks: 0,01MB + Silnik MyISAM wpxx_woocommerce_order_itemmeta: Dane: 0,12MB + Indeks: 0,09MB + Silnik MyISAM wpxx_woocommerce_tax_rates: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_tax_rate_locations: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_shipping_zones: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_shipping_zone_locations: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_shipping_zone_methods: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_payment_tokens: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_payment_tokenmeta: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_log: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_actionscheduler_actions: Dane: 0,25MB + Indeks: 0,11MB + Silnik MyISAM wpxx_actionscheduler_claims: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_actionscheduler_groups: Dane: 0,00MB + Indeks: 0,01MB + Silnik MyISAM wpxx_actionscheduler_logs: Dane: 0,18MB + Indeks: 0,12MB + Silnik MyISAM wpxx_commentmeta: Dane: 0,00MB + Indeks: 0,01MB + Silnik MyISAM wpxx_comments: Dane: 0,11MB + Indeks: 0,05MB + Silnik MyISAM wpxx_e_events: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_e_notes: Dane: 0,02MB + Indeks: 0,17MB + Silnik InnoDB wpxx_e_notes_users_relations: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB wpxx_e_submissions: Dane: 0,02MB + Indeks: 0,27MB + Silnik InnoDB wpxx_e_submissions_actions_log: Dane: 0,02MB + Indeks: 0,11MB + Silnik InnoDB wpxx_e_submissions_values: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_feedmanager_channel: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_feedmanager_country: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_feedmanager_feed_status: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_feedmanager_field_categories: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_feedmanager_product_feed: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_feedmanager_product_feedmeta: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_feedmanager_source: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_gla_budget_recommendations: Dane: 0,20MB + Indeks: 0,11MB + Silnik InnoDB wpxx_gla_merchant_issues: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_gla_shipping_rates: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB wpxx_gla_shipping_times: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_links: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_mailchimp_carts: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_mailchimp_jobs: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_mailpoet_custom_fields: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_dynamic_segment_filters: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_feature_flags: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_forms: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_mailpoet_log: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_mailpoet_mapping_to_external_entities: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_newsletters: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_mailpoet_newsletter_links: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB wpxx_mailpoet_newsletter_option: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_newsletter_option_fields: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_newsletter_posts: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_newsletter_segment: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_newsletter_templates: Dane: 2,52MB + Indeks: 0,00MB + Silnik InnoDB wpxx_mailpoet_scheduled_tasks: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_mailpoet_scheduled_task_subscribers: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_segments: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_mailpoet_sending_queues: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_mailpoet_settings: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_statistics_bounces: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_mailpoet_statistics_clicks: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB wpxx_mailpoet_statistics_forms: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_statistics_newsletters: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_mailpoet_statistics_opens: Dane: 0,02MB + Indeks: 0,08MB + Silnik InnoDB wpxx_mailpoet_statistics_unsubscribes: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB wpxx_mailpoet_statistics_woocommerce_purchases: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB wpxx_mailpoet_stats_notifications: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_mailpoet_subscribers: Dane: 0,02MB + Indeks: 0,13MB + Silnik InnoDB wpxx_mailpoet_subscriber_custom_field: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_subscriber_ips: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_subscriber_segment: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_mailpoet_user_agents: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_mailpoet_user_flags: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_ms_snippets: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_nextend2_image_storage: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_nextend2_section_storage: Dane: 0,00MB + Indeks: 0,01MB + Silnik MyISAM wpxx_nextend2_smartslider3_generators: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_nextend2_smartslider3_sliders: Dane: 0,01MB + Indeks: 0,00MB + Silnik MyISAM wpxx_nextend2_smartslider3_sliders_xref: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_nextend2_smartslider3_slides: Dane: 0,01MB + Indeks: 0,00MB + Silnik MyISAM wpxx_options: Dane: 14,46MB + Indeks: 0,23MB + Silnik MyISAM wpxx_postmeta: Dane: 44,73MB + Indeks: 1,07MB + Silnik MyISAM wpxx_posts: Dane: 10,66MB + Indeks: 0,26MB + Silnik MyISAM wpxx_redirection_404: Dane: 0,19MB + Indeks: 0,13MB + Silnik InnoDB wpxx_redirection_groups: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wpxx_redirection_items: Dane: 0,02MB + Indeks: 0,09MB + Silnik InnoDB wpxx_redirection_logs: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB wpxx_revslider_css: Dane: 0,13MB + Indeks: 0,02MB + Silnik InnoDB wpxx_revslider_css_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_revslider_layer_animations: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_revslider_layer_animations_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_revslider_navigations: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_revslider_navigations_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_revslider_sliders: Dane: 0,14MB + Indeks: 0,02MB + Silnik InnoDB wpxx_revslider_sliders_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_revslider_slides: Dane: 2,52MB + Indeks: 0,02MB + Silnik InnoDB wpxx_revslider_slides_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_revslider_static_slides: Dane: 0,16MB + Indeks: 0,02MB + Silnik InnoDB wpxx_revslider_static_slides_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_snippets: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_stock_log: Dane: 0,05MB + Indeks: 0,00MB + Silnik InnoDB wpxx_termmeta: Dane: 0,02MB + Indeks: 0,02MB + Silnik MyISAM wpxx_terms: Dane: 0,00MB + Indeks: 0,01MB + Silnik MyISAM wpxx_term_relationships: Dane: 0,01MB + Indeks: 0,02MB + Silnik MyISAM wpxx_term_taxonomy: Dane: 0,00MB + Indeks: 0,01MB + Silnik MyISAM wpxx_usermeta: Dane: 0,19MB + Indeks: 0,10MB + Silnik MyISAM wpxx_users: Dane: 0,00MB + Indeks: 0,01MB + Silnik MyISAM wpxx_wc_admin_notes: Dane: 0,04MB + Indeks: 0,00MB + Silnik MyISAM wpxx_wc_admin_note_actions: Dane: 0,02MB + Indeks: 0,01MB + Silnik MyISAM wpxx_wc_category_lookup: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_wc_customer_lookup: Dane: 0,01MB + Indeks: 0,01MB + Silnik MyISAM wpxx_wc_download_log: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_wc_order_coupon_lookup: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_wc_order_product_lookup: Dane: 0,02MB + Indeks: 0,02MB + Silnik MyISAM wpxx_wc_order_stats: Dane: 0,01MB + Indeks: 0,02MB + Silnik MyISAM wpxx_wc_order_tax_lookup: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_wc_product_attributes_lookup: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_wc_product_download_directories: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_wc_product_meta_lookup: Dane: 0,01MB + Indeks: 0,03MB + Silnik MyISAM wpxx_wc_rate_limits: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_wc_reserved_stock: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_wc_tax_rate_classes: Dane: 0,00MB + Indeks: 0,01MB + Silnik MyISAM wpxx_wc_webhooks: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woobe_history: Dane: 0,01MB + Indeks: 0,01MB + Silnik MyISAM wpxx_woobe_history_bulk: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_p24_data: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM wpxx_woocommerce_p24_order_map: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wpxx_woocommerce_p24_subscription: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB wpxx_wpf_filters: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wpxx_yoast_indexable: Dane: 0,20MB + Indeks: 0,07MB + Silnik MyISAM wpxx_yoast_indexable_hierarchy: Dane: 0,01MB + Indeks: 0,02MB + Silnik MyISAM wpxx_yoast_migrations: Dane: 0,00MB + Indeks: 0,01MB + Silnik MyISAM wpxx_yoast_primary_term: Dane: 0,00MB + Indeks: 0,00MB + Silnik MyISAM 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Hi @plazteeck, thank you for getting back.
The error you’re seeing is returned when the connection token isn’t valid.
I’d recommend disconnecting existing connections and setting up afresh. Here’s how to go about it:
– Go to example.com/wp-admin/admin.php?page=connection-test-admin-page (Replace example.com with your domain name)
– Disconnect all existing connections by clicking: Disconnect Jetpack, Disconnect Google Account, and MC Disconnect.Set up the connection afresh from Marketing > Google Listings & Ads. Let me know how that goes.
Disconneting Jetpack solved the problem. I didn’t know, the log was not from GLA directly.
Glad to hear it – thanks for letting us know!
If you have any further questions, I recommend creating a new thread.
- The topic ‘401 error, Unauthorized, Invalid token’ is closed to new replies.