403 after successful PayPal payment

  • Resolved barsoummm

    (@barsoummm)


    2 months, 3 weeks ago

    hello,

    after proceeding with the PayPal gateway and a payment is processed, the success page on the website displays a 403 forbidden error. Even though that error exists, but the payment still goes through and the funds thermometer gets updated automatically with the amount of donation. Please advise with possible solutions to this issue.

    The page I need help with: [log in to see the link]

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  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @barsoummm,

    I’m glad you reached out because I know exactly how to help you with that situation.

    The 403 forbidden error indicates a permissions issue either in the .htaccess file on your WordPress website or on your firewall.

    If you have a security plugin, you want to check first if it’s blocking the webhook endpoint. If you don’t have a security or firewall plugin, reach out to your host. Maybe the webhook is being blocked by the server’s firewall.

    This article also has a few tips on how to solve issues related to this error — https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/.

    Please don’t hesitate to contact us should you need more instructions or other concerns.

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi?@barsoummm,

    I haven’t heard back from you, so I’m going to mark this as resolved.

    If you still need assistance with this specific issue, please reply in here and I’ll jump back in to assist.

    Thank you for choosing GiveWP!

    Have a lovely day!

Viewing 2 replies - 1 through 2 (of 2 total)
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