403 download link by user

  • Resolved alirezam500

    (@alirezam500)


    3 years, 8 months ago

    Hello
    For a few weeks now, users have been trying to download a virtual product from the user area of the downloads section, but they receive a 403 error.
    And the file can not be downloaded. I checked the settings
    Please help

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    Given that the site is throwing a 403 error, I’d reach out to your host next to make sure everything is in order.

    Cheers!

    Thread Starter alirezam500

    (@alirezam500)

    The server is virtual and we have full access
    Help if a section needs to be checked

    Thread Starter alirezam500

    (@alirezam500)

    Only gives a 403 error when downloading the file and does not give this error in other sections

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

    Thanks!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @alirezam500,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘403 download link by user’ is closed to new replies.