403 Error

  • Resolved acvbien

    (@acvbien)


    2 years, 11 months ago

    Hi
    When entering the email that arrives to make the review, clicking on the button gives a response of 403 error and Request blocked. That had not happened to me.
    What could it be?

    Thanks
    Alejandro

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support cusrev

    (@cusrev)

    Thanks for using our plugin!

    Sorry, I don’t understand what page do you mean. Can you please share a screenshot illustrating the problem?

    Thread Starter acvbien

    (@acvbien)

    Hi, thank you for your quick and attentive response.
    I don’t know why but even the site https://www.cusrev.com/business/ marked the same error, but now everything works ok,it allows making reviews normally
    Thanks,
    Alejandro

    Plugin Support cusrev

    (@cusrev)

    Thanks for providing additional information. This is weird but if it works now, can we conclude that the issue is resolved?

    Thread Starter acvbien

    (@acvbien)

    Yes please, all works fine as usual.

    Thanks a lot.

    Alejandro

    Thread Starter acvbien

    (@acvbien)

    Hi
    Again when testing a review, instead of opening the format to make it, I get this error:

    ————————————————————————————–

    403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: 0kYlDFNByBfwnZaPOHC6XdyC71IPZk3Qa5ZQvYYQMOs5QcmK28hx6A ==

    —————————————————————————————
    What I also observed is that this error does it only on “desktop”; on the mobile there is no problem.

    Thanks,

    Alejandro

    Plugin Support cusrev

    (@cusrev)

    Thanks for providing additional information!

    Can you please tell me if it is happening with a specific browser on your desktop computer or any browser?

    Thread Starter acvbien

    (@acvbien)

    Hi
    Thanks, this happens in any browser but only on desktop and I guess at specific times because I let a few hours go by and that’s when the blocking goes away and I can do the normal process.

    Thanks,

    Alejandro

    Plugin Support cusrev

    (@cusrev)

    Thanks for providing additional information!

    It seems like your traffic gets blocked by the firewall installed on our website. We’ve made some adjustments – the review forms shouldn’t be blocked to you anymore. Please check and let me know if the problem still occurs.

    Thread Starter acvbien

    (@acvbien)

    Hi
    Apparently now if it no longer blocks me, I have already performed several tests in different browsers and everything is normal now.
    Thanks a lot.

    Alejandro

Viewing 9 replies - 1 through 9 (of 9 total)
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