403 Error after saving and when accessing

  • Resolved bsmalldesign

    (@bsmalldesign)


    5 years ago

    After a few times of saving new pods fields for a custom post type of ‘team members’, I would get a /403.html not found error. I was also adding an image/file upload field to a ‘team members’ post type and now I can’t even get into the post type options at all without getting the 403 error. I just deleted and uninstalled pods as well as clearing pods cache.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jory Hogeveen

    (@keraweb)

    I’m guessing this might be a server/installation issue.
    Could you check your installation with the troubleshooter?
    Please only enable Pods and a default WordPress theme within the troubleshooter and make sure this problem still exists.
    https://www.ads-software.com/plugins/health-check/

    Thread Starter bsmalldesign

    (@bsmalldesign)

    Thanks, I see the server we’re on is only on PHP 5.6 so I’ve prompted the owner to upgrade to 7.3. Could this have been the culprit? I did troubleshoot as well by deactivating all plugins except for pods and using a default theme and error persisted, so I think you’re correct per your server suggestion.

    Plugin Author Jory Hogeveen

    (@keraweb)

    PHP 5.6 should be supported.
    Keep in mind though, 403 isn’t “not found” but “forbidden”.
    Please try to update Pods to the latest version (we’ve release a new maintenance update last night and had some troubles with SVN).

    Thread Starter bsmalldesign

    (@bsmalldesign)

    Hmmm, then I may be stumped. I can get into some pods but not the one with file/image upload so not sure what else to try vs moving it to a different server (but I think where it is will be the live host). I’ve updated pods this morning as well and it still persists.

    Plugin Author Jory Hogeveen

    (@keraweb)

    I sounds like a file access CHMOD issue.
    Do you see any errors in your console or on the server logs?

    Thread Starter bsmalldesign

    (@bsmalldesign)

    It’s confusing because this is the error page (says not found but file name has 403)…

    https://roisociety.com/cape-cod/403.shtml

    Thread Starter bsmalldesign

    (@bsmalldesign)

    I was able to duplicate the pod I couldn’t access and I can access the duplicate but not the original. So weird!

    Plugin Author Jory Hogeveen

    (@keraweb)

    Ah ok, that gives some more perspective.
    Might be an issue with your redirects (.htaccess?).
    Maybe a name conflict with an other object/URL?

    Thread Starter bsmalldesign

    (@bsmalldesign)

    Glad that helps a little. I’m going to work off the duplicate for as long as I can until I get another issue since time is of the essence but will troubleshoot more if needed. Thank you for your quick assistance!

    Plugin Author Jory Hogeveen

    (@keraweb)

    No problem, in that case I’ll close the issue (as I doubt it’s a Pods error).
    Feel free to reopen when you want to continue or you found new info!

Viewing 10 replies - 1 through 10 (of 10 total)
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