403 Error on Stripe Webhook

  • Resolved WebEndev

    (@munman)


    8 years, 5 months ago

    Hello,

    We are using Gravity Forms, with the Stripe Add On, to collect payments.

    After updating to version 1.9.8.8, the response back from Stripe to the site began generating a 403 error. After some time troubleshooting the Gravity Forms side of things, I discovered that deactivating the WP Spamshield plugin resolved the error from Stripe.

    Can this be fixed please?

    Thanks.

    https://www.ads-software.com/plugins/wp-spamshield/

Viewing 1 replies (of 1 total)
  • Plugin Contributor redsand

    (@redsand)

    Hi WebEndev,

    At the top of the support forum there is a sticky post that we ask users to read first because it guides you to excellent troubleshooting options we have already put together for our plugin users.

    We will be happy to help you out. You will need to take the following steps:

    1. The Troubleshooting Guide and FAQs are the place to start.

      Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)

      Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.

    2. Submit a support request at the WP-SpamShield Support Form, our main support channel for the plugin. We have an excellent diagnostic process.

    That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

    – Scott

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

Viewing 1 replies (of 1 total)
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